Resume - Fraud and revenue assurance manager

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Resume Title:

Fraud and revenue assurance manager

Contact Information

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Work Experience

Experience level:

2-5 years

Profile/Cover Letter:

Fraud and revenue assurance manager with 2 years experience in this field (6 years experience in telecoms).

Strong experience in development from scratch of FMRA-function in foreign subsidiaries of the largest telecom. company.

Knowledge of methods of identifying, preventing and detecting (un)intentional revenue leakages in telecoms.

Managing up to 50 members team.


Recent Employer:	Unitel, LLC
Job Title:	fraud and revenue assurance manager
Start Month/Year:	03/2006
End Month/Year:	12/2006
City:	Tashkent
Country:	Uzbekistan
Description:	•developing of FMRA Department in the 2nd largest GSM-operator in Uzbekistan (subsidiary of Vimpelcom, Russia); •analysis of situation, identification of problems, leading to fraudulent activities and revenue leakage; •implementation of procedures and technical desicions for identifying, preventing and detecting of revenue losses; •responsibility for KPI:revenue chain coverage, losses as % of revenue •training of local personnel; •reporting to HQ centralized FMRA-function;

Recent Employer:	ArmenTel, JSC
Job Title:	fraud and revenue assurance manager
Start Month/Year:	03/2006
End Month/Year:	12/2006
City:	Yerevan
Country:	Armenia
Description:	•developing of FMRA Department in the largest fix&mobile telecom in Armenia(subsidiary of Vimpelcom, Russia); •analysis of situation, identification of problems, leading to fraudulent activities and revenue leakage; •implementation of procedures and technical desicions for identifying, preventing and detecting of revenue losses; •responsibility for KPI:revenue chain coverage, losses as % of revenue •training of local personnel; •reporting to HQ centralized FMRA-function;

Recent Employer:	Vimpelcom ("Beeline" (tm))
Job Title:	head of backoffice
Start Month/Year:	03/2003
End Month/Year:	03/2006
City:	Rostov-on-Don
Country:	Russia
Description:	•expert-level customer service; •examination of customers' claims; •incident-management; •proactive anti-churn activities

Recent Employer:	Vimpelcom ("Beeline" (tm))
Job Title:	senior specialist
Start Month/Year:	11/2001
End Month/Year:	03/2003
City:	Rostov-on-Don
Country:	Russia
Description:	examination of customers' claims

Education & Training


Education Level:	Master's Degree
School Name:	Rostov State University
Major:	chemistry science
City:	Rostov-on-Don
Country:	Russia
Graduation Date:	07/07/2003
Description:	Not Specified