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| Most Recent Employer: |
Kyocera Wireless Corp |
| Job Title: |
Sr Software Product Manager |
| Start Month/Year: |
06/2004 |
| End Month/Year: |
Current |
| City: |
San Diego |
| Country: |
USA |
| Description: |
• Achieved high level of customer satisfaction by managing the entire process of handset acceptance; Managing the risk and quality of modem software in CCB meetings reducing bug fix time by 20% resulting in on time commercial launch of hand set by carriers.
• Instrumental in managing carriers’ requirements, evaluating and negotiating feature sets with cross-functional teams and customers resulting in on time start of the SDLC. Including negotiated late requirements added on by Carriers during the execution of development cycle.
• Hands on management of Kodiak PTT handsets acceptance at Alltel and metroPCS with successful accpetnace of the handset for the commercial network.
• Developed and prepared RFP/RFQ for potential third party developers and project business plans to support sales and marketing managers for new or existing features.
• Proactively, planned and defined technical roadmaps for wireless device features such as Blue Tooth, OMA DM (FUMO), 4GV, MEID, PTT. Ensuring shorter time to determine the feature set for the handset.
• Improved in on time resolutions of customer issues by being Hands-on in testing the handset features (CP, SMS, MMS, etc) and helping in debugging and retesting with the cross functional teams (internal and external).
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| Most Recent Employer: |
Lucent Technologies |
| Job Title: |
Member of Technical Staff |
| Start Month/Year: |
09/1994 |
| End Month/Year: |
06/2004 |
| City: |
Whippany |
| Country: |
USA |
| Description: |
Lead CDMA Performance Analysis Engineer
• Monitored and analyzed performance measurement for customers including Sprint PCS and Verizon Wireless resolving issues with their networks, RF and mobiles. Resulting in resolving customer issues very quickly and customer care cost savings for the carriers.
• Led task force that successfully streamlined process for monitoring/testing of service and performance measurements resulting in faster response time to resolve issues found in the field.
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| Most Recent Employer: |
AT&T-Bell Labs |
| Job Title: |
Member of Technical Staff |
| Start Month/Year: |
04/1985 |
| End Month/Year: |
09/1994 |
| City: |
Holmdel |
| Country: |
USA |
| Description: |
• Completed System test of RMS-D1 (Operation Support Systems), DACS III and DACS IV on schedule and helping development in debugging and resolving issues in the software.
• Achieved high level of customer satisfaction and cost savings to the carriers with quick resolution of issues by working with customer and being on site for customer issues and problems.
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