| |
| Most Recent Employer: |
SiTEL |
| Job Title: |
ITSM Team Leader |
| Start Month/Year: |
09/2007 |
| End Month/Year: |
01/2008 |
| City: |
Watford |
| Country: |
United Kingdom |
| Description: |
Team Leader leading a team of 8 network and server engineers working on BT ITSM Campaign. |
| |
| Most Recent Employer: |
SiTEL |
| Job Title: |
Network Engineer |
| Start Month/Year: |
03/2008 |
| End Month/Year: |
09/2007 |
| City: |
Watford |
| Country: |
United Kingdom |
| Description: |
Job Responsibilities:
• Remote configuration of networks of businesses that include installing and troubleshooting windows servers, DHCP server, DNS server, Exchange Server, RAS server, VPN connections, firewall and antivirus, domains and forests, user profiles and policies, Network Connectivity at IP level, Backup Server, Internet connectivity
• Prompt and accurate discovery of problem, analysis and solution
• Effective communication with team and with client stakeholders
• Raising trouble tickets to relevant desks and liaising with different engineers |
| |
| Most Recent Employer: |
Exatt Technologies Ltd. |
| Job Title: |
Network Engineer |
| Start Month/Year: |
08/2004 |
| End Month/Year: |
08/2005 |
| City: |
Mumbai |
| Country: |
India |
| Description: |
• Management, maintenance, troubleshooting, implementation & design of Wide Area Network of the company
• Communication with the clients and with the technical team of the company to solve the problem or implement new network designs, expand the network etc.
• Prompt and accurate discovery of problem, analysis and solution, effective communication with clients and colleagues.
• Making presentations to prospective and current clients about our services and products |
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