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| Telecom Specialist |
| Posted - 14/09/2007 |
| Company |
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| Job Type |
Full-Time Employee |
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| Salary |
N/A |
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| Location |
Vancouver, Canada |
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| Requirements |
| Education |
Bachelor's Degree |
| Work Experience |
2-5 years |
| Job Reference |
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| Details |
What You'll be Doing...
•Maintain all telephony systems in Corporate and 24/7 Call Centre Environment. Develop new solutions to meet changing needs of users.
•Administration of fully redundant Cisco IPCC Enterprise environment.
•Administration of multiple voice gateways (MGCP and H.323).
•Administration of IVR systems (Cisco Queue Manager and Cisco Voice Portal).
•Administration of Cisco Unity voice mail system.
•Administration and Integration of call center resource scheduling, call quality & recording applications and systems.
•Administration of various telephony appliances (includes MUX, Echo Canceller, etc).
•Create custom resource utilization reports for various users.
•Investigate/Develop/Deploy end user telephony applications.
•Support//troubleshoot any and all systems failures or problems.
•Co-ordinate delivery and maintenance of service provider technologies (includes PRI’s, analog circuits, etc).
•Documentation of vital systems and procedures.
•Cross-train team members.
•Any other such duties as may be required from time to time.
The Ideal Candidate...
•2 – 5 years experience in a VoIP support role.
•2 – 5 years supporting a call center in a multi-site environment.
•Solid understanding of:
o Cisco Call manager
o Telephony integration of call centre scheduling and quality applications
o Data networking technologies, e.g. Power-over-Ethernet, TCP/IP.
•Very familiar with back-end Cisco VoIP hardware, software, and handsets.
•Familiar with resource management systems, such as IEX TotalView.
•Exceptional troubleshooting skills.
•Ability to work well under pressure.
•Ability to work with the call centre business units to define business requirements and source technical solutions or new call center technology.
•Strong interpersonal skills and the ability to work in a team environment.
•Excellent verbal and written communication skills.
•Ability to work some weekend and evening shifts in addition to being on-call.
•CCNA certification an asset.
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