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| Operational Support - Node B |
| Posted - 30/04/2008 |
| Company |
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| Job Type |
Contract |
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| Salary |
N/A |
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| Location |
Brazil |
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| Requirements |
| Education |
Bachelor's Degree |
| Work Experience |
2-5 years |
| Job Reference |
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| Details |
- Set-up management routines
- Planning of work for back and front office
- Perform periodical back-up routines
- Prepare and implement configuration data and ensure that appropriate short-term measures to secure performance
- Provide performance reporting
- perform software updates activities
- Reactive Maintenance tasks:
Acknowledge alarms
Determine alarm severity
Determine source of alarm
Perform diagnostics
Attempt equipment recovery procedures
Determine and coordinate group involvement
Escalate complex problems to vendor\'s help-desk
Coordinate support actions of vendor\'s support staff
Follow-up CSR progress and completion
Coordinate support actions of vendor\'s support staff
Coordinate replacement of faulty hardware
Assist with statistical report analysis
Assist with parameter configuration changes
Coordinate software updates implementation and changes
event logging
Database with reliable records |
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