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| 3G UMTS Customer Support Engineer |
| Posted - 31/03/2008 |
| Company |
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| Job Type |
Full-Time Employee |
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| Salary |
N/A |
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| Location |
Ireland |
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| Requirements |
| Education |
Any |
| Work Experience |
Any |
| Job Reference |
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| Details |
3G UMTS Customer Support Engineer
Job Summary
Excellent opportunities are available to join Ericsson, a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Ericsson is shaping the future of mobile and broadband internet communications through its continuous technology leadership. Ericsson provides innovative solutions in more than 140 countries. Some 40% of all mobile calls are made through Ericsson systems. The 3G/UMTS RAN PLM Division is responsible for Product Line Maintenance (3rd Line support) for the Ericsson 3G Radio Access Network. The role of Customer Support Engineer would include the following
Responsibilities
▪Lead of technical investigations on live customer site and remotely.
▪Being able to recreate and troubleshoot problems found in the field on a RAN test environment
▪Execution of Demo Descriptions for new features on live customer networks
▪First Network Integration of new products on live customer networks
▪Responsible for handling of Customer Service Requests (CSR) and Trouble Reports (TR) within predefined deadlines
▪Responsible for raising and following up on TR’s to affected products
▪Basic node handling, STP, Tools and Test Environment preparation/configuration
▪Troubleshooting/TR Verification/Fault tracing
Essential Experience
The successful candidate will have several years experience in Software Verification of Real Time Systems with an open system architecture, specifically in the area of mobile telecommunications.
Experience of the following would be an advantage:
▪Telecommunications standards, particularly mobile cellular systems, GSM and/or UMTS
▪3G experience (WCDMA/HSDPA/HSUPA) Integration and Verification
▪Previous 2G/2.5G experience is an advantage
▪Good knowledge of 3G protocols and network configurations
▪Strong IP competence is an advantage
▪OSS experience is an advantage
The successful candidates will also have demonstrated:
▪Excellent Interpersonal and communications skills
▪Ability to lead and drive complex technical problems to solution
▪Flexibility and Adaptability
As a screening process based on applications received will take place, it may not be necessary to interview all candidates.
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