Telecom, Sales and Distribution, Marketing,Call Center.
Contact Information
Please log in to see contact information!
DAWOOD RIZWAN
Date of birth 29st -August-1984
Voice NA
E-mail address dawood85@hotmail.com
Residence H#32, St#2/A, Rehman Park, Gulshan-E-Ravi, LHR
OBJECTIVE
To obtain a challenging and rewarding career position that will enable me to utilize my strong organizational skills and education background.
WORK EXPERIENCE
Holiday Inn
Worked on Internship in marketing department.
February 2009 April 2009
Ufone Customer Care Executive (2, September 2009 Till Now)
Worked as Customer Care Executive in highly dynamic environment on Customer based Help line (333) on motive/by taking the prospective of First call Resolution (FCR).
Worked as Customer Care Executive on business helpline of Ufone.
Dealing with stakeholders, business partners & internal customers.
Providing information and solving problematic queries.
Communicate with stake holders in order to provide them technical support with the help of back end depts.
Giving all information & solving all problems of end users on behalf of franchises.
Providing support & solutions regarding system applications of franchises and Captain U-Shops.
Taking immediate and all possible measures to resolve customers problem keeping company policies in views.
QUALIFICATION
2011 MBA from Al-Khair University.
2009 BBA from Virtual university of Pakistan.
2004 Intermediate Board of Intermediate & Secondary Education
PROJECTS
Organizational behavior from Bank Alfalah.
HRM from Shalamar Hospital.
Information system from Punjab Bank.
Consumer psychological survey.
MISCELLANEOUS
Participated in Leadership training Creative Moments of Magic with Mr. Aamir Siddique Golden blue Consultants (UAE) and accomplished successfully.
Second runner up in KPI of May, 10 to Jun, 10 Ufone PTML
Participated Postpay/Prepay Specialist program with Central-1 teams to make the product easy to take away.
REFERENCES
Reference will be furnished upon request.
