A 11 year experienced Telecom Professional with Key focus on IN & VAS domain
Resume Keywords:
IN,VAS,SMSC,GSM,Core,Switch,Roaming
Contact Information
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Professional Synopsis
A Telecom professional with 11 years of experience with Key focus on IN & VAS domain. Proficient in the areas of IN & VAS Service Level Management, Service delivery, O&M, Planning, Capacity Expansion, Vendor Management, Quality & Performance assurance and Business support as per requirements and timelines.
Career Objective
Seeking suitable profiles in Management level of reputed organizations, on challenging assignments where I use my expertise and contribute to the Organizations growth and attain professional development and job satisfaction
Experience Summary
Manager- Networks Responsible for SLM- IN/VAS & IT Uninor Kerala (Unitech Wireless South Pvt Ltd) November 16th 2009 till date
Team Lead- IN & VAS Nokia Siemens Networks (Vodafone Managed Services) June 1st 2006 November 15th 2009
Deputy Manager - IN &VAS Hutch Essar cellular Ltd (Now Vodafone, formerly BPL Mobile) January 1st 2001 May 31st 2006
Professional Experience
Current Position Uninor -November 2009 till date
Currently working with Uninor Kerala as Manager SLM responsible for VAS, IN, IT & Network Quality, with prime focus to service management of IN/VAS/IT operations, Network quality , new products implementation, planning and vendor management. (Uninor is a telecom operator (Partnership between Norways Telenor Group and Indias Unitech) which was launched in 2009. Presently it has rolled out operations in 13 states covering 900 million customers.)
Responsibilities / Achievements
Overall responsibility of end to end service level management of all the VAS / IN products deployed in Uninor network, by different vendors.
Service Management of IT systems and applications to facilitate smooth Business
Also Handles Network quality and ensures Key KPIs are maintained above the benchmarks
Management of a multitude of Vendors for IN, VAS & IT Operations
Monitoring, maintenance and driving for Key SLA/KPIs of IN,VAS & IT
Played a Key role in launching the IN, VAS and IT services for Uninor in Kerala
VAS Product Line CRBT, MCI, Dynamic Pricing, WAP Portal, OBD/IBD, SCL,GPRS services.
Planning and expansion of IN & VAS services
Preparation of internal BOQ for IN, SMSC and VAS capacity expansions
Ensures IT,IN,VAS & Network issues and complaints are resolved within the minimum TAT
Played a key role in managing the vendor to resolve 95% IT tickets within 24 hours thus efficiently supporting Business
Nokia Siemens Networks -June 2006 to November 2009
Worked with Nokia Siemens Networks as Team Lead- IN & VAS for Vodafone Kerala Managed services , responsible for the end to end operations, service delivery, availability, planning, integration and launch of new services, expansions of all IN and VAS services and nodes. Lead a team size of 7 members in different geographies and efficiently managed a total prepaid customer base of 3.7 Million for the Circle.
Responsibilities / Achievements
Management of IN, VAS & Roaming porfolio for the circle
O&M of Comverse IN, Nokia SMSC, Various VAS nodes & services
Analyze the quality of service, performance, plan future expansions and ensure timely completion of all projects according to the market and business requirements.
Product Line SMSC, IN, CRBT, MCA/MCI, Voice Portal, IVR, GPRS, WAP, MMS, SMS Short codes, E-top up, E-Bill pay , Euro net, GPRS and WAP services
Prepare BOQ for IN, VAS & SMSC expansions
Launch of prepaid Tariff plans as per Business requirements and deadlines on the Comverse IN
Planning and implementing all IN Version upgrades in a timely manner
Ensuring the availability of critical services like IN & VAS with minimum downtime
Vendor Management Worked with many IN/VAS vendors like Comverse, Xius, OnMobile, Comviva, One97, Roamware etc.
Roaming Managed the Roaming tie-ups for Vodafone Kerala. Roll out of postpaid, prepaid & GPRS roaming tie-up as per business requirements, GPRS roaming testing, coordination and implementation of CAP3 tie-ups.
Handled and coordinated the brand migrations and launch from BPL MOBILE to Hutch and later from Hutch to VODAFONE from the network side.
Played a pivotal role in transformation and swap from the basic VAS product portfolio which BPL MOBILE being a minor player had, to the current vast product range of services that Vodafone has today.
Handled IN migration from Xius to Comverse
Involved and Handled the GPRS/EDGE based VAS services launch for the circle
Rolled out and became the first circle to attain 100% CAP3 roaming tie ups with all Vodafone circles nationally
Played a leading part of the team which played key technical role in transforming the operators VAS product portfolio and thereby contributing significantly to VAS revenues and thus to ARPU
Efficient and result oriented coordination and rapport with other functions, teams, vendors and Corporate
(January 2001 to May 2006)
Worked with Vodafone Essar Cellular Ltd (formerly Hutch and prior to that BPL Mobile), Kerala circle as Deputy Manger IN & VAS mainly responsible for IN/VAS/Roaming/Core operations in Kerala circle. Prior to joining IN, VAS team, had strong basics and experience in Core, OMC and BSS functions also
Responsibilities / Achievements
Handling the IN , VAS & Roaming portfolio for the circle, hands on
Responsible for availability, expansions, launch of new services & Vendor management
Hands on experience in NOKIA CORE- MSC/HLR, Planning, ZTE HLR, HLR/MSC swap & migration etc.
Worked on Nokia and Motorola BSS & Transmission and OMCR
Professional Qualifications
Executive MBA from Manipal Academy of Higher Education (MAHE) part time in May 2007.
B Tech (ECE) from Cochin University of Science and Technology (CUSAT) in June 2000
Personal Strengths
Determined, industrious person with excellent communication, coordination and interpersonal skills who believe in continuous learning and development
Comfortable and quick in adapting to new and diversified work environment & strong aptitude and focus to Business requirements
Efficient team player and effective in leading and dealing with team members
Cordial, cooperative and result oriented rapport and relation with cross functions, Vendors and clients across locations
Creative and innovative
Possess good analytical ability in deriving, analysing and providing valuable inputs to business for revenue assurance/ enhancement, prospects/ value addition for up-selling and optimization
Proven prowess in understanding customer/ market driven requisites, converting them to technical specs and making them a reality.
Employer:
Uninor (Unitech wireless Pvt Ltd)
Job Title:
Manager- SLM (IN, VAS & IT)
Start Month/Year:
11/2009
End Month/Year:
Current
City:
Cochin
Country:
India
Description:
Currently working with Uninor – Kerala as Manager –SLM responsible for VAS, IN, IT & Network Quality, with prime focus to service management of IN/VAS/IT operations, Network quality , new products implementation, planning and vendor management. (Uninor is a telecom operator (Partnership between Norway’s Telenor Group and India’s Unitech) which was launched in 2009. Presently it has rolled out operations in 13 states covering 900 million customers.)
Responsibilities / Achievements
• Overall responsibility of end to end service level management of all the VAS / IN products deployed in Uninor network, by different vendors.
• Service Management of IT systems and applications to facilitate smooth Business
• Also Handles Network quality and ensures Key KPIs are maintained above the benchmarks
• Management of a multitude of Vendors for IN, VAS & IT Operations
• Monitoring, maintenance and driving for Key SLA/KPIs of IN,VAS & IT
• Played a Key role in launching the IN, VAS and IT services for Uninor in Kerala
• VAS Product Line: CRBT, MCI, Dynamic Pricing, WAP Portal, OBD/IBD, SCL,GPRS services.
• Planning and expansion of IN & VAS services
• Preparation of internal BOQ for IN, SMSC and VAS capacity expansions
• Ensures IT,IN,VAS & Network issues and complaints are resolved within the minimum TAT
• Played a key role in managing the vendor to resolve 95% IT tickets within 24 hours thus efficiently supporting Business
Employer:
Nokia Siemens Networks
Job Title:
Team Lead- In & VAS
Start Month/Year:
06/2006
End Month/Year:
11/2009
City:
Cochin
Country:
India
Description:
Worked with Nokia Siemens Networks as Team Lead- IN & VAS for Vodafone Kerala Managed services , responsible for the end to end operations, service delivery, availability, planning, integration and launch of new services, expansions of all IN and VAS services and nodes. Lead a team size of 7 members in different geographies and efficiently managed a total prepaid customer base of 3.7 Million for the Circle.
Responsibilities / Achievements
• Management of IN, VAS & Roaming porfolio for the circle
• O&M of Comverse IN, Nokia SMSC, Various VAS nodes & services
• Analyze the quality of service, performance, plan future expansions and ensure timely completion of all projects according to the market and business requirements.
• Product Line: SMSC, IN, CRBT, MCA/MCI, Voice Portal, IVR, GPRS, WAP, MMS, SMS Short codes, E-top up, E-Bill pay , Euro net, GPRS and WAP services
• Prepare BOQ for IN, VAS & SMSC expansions
• Launch of prepaid Tariff plans as per Business requirements and deadlines on the Comverse IN
• Planning and implementing all IN Version upgrades in a timely manner
• Ensuring the availability of critical services like IN & VAS with minimum downtime
• Vendor Management: Worked with many IN/VAS vendors like Comverse, Xius, OnMobile, Comviva, One97, Roamware etc.
• Roaming: Managed the Roaming tie-ups for Vodafone Kerala. Roll out of postpaid, prepaid & GPRS roaming tie-up as per business requirements, GPRS roaming testing, coordination and implementation of CAP3 tie-ups.
• Handled and coordinated the brand migrations and launch from BPL MOBILE to Hutch and later from Hutch to VODAFONE from the network side.
• Played a pivotal role in transformation and swap from the basic VAS product portfolio which BPL MOBILE being a minor player had, to the current vast product range of services that Vodafone has today.
• Handled IN migration from Xius to Comverse
• Involved and Handled the GPRS/EDGE based VAS services launch for the circle
• Rolled out and became the first circle to attain 100% CAP3 roaming tie ups with all Vodafone circles nationally
• Played a leading part of the team which played key technical role in transforming the operator’s VAS product portfolio and thereby contributing significantly to VAS revenues and thus to ARPU
• Efficient and result oriented coordination and rapport with other functions, teams, vendors and Corporate
