I am a Engineering graduate with a positive and forward thinking approach to work. I have developed excellent team working skills from working in a customer service environment and I can confidently work under pressure in accordance with strict deadlines. I have also worked as 1st & 2nd Line Support Engineer role supporting users on a range of technical issues & projects thus developing my technical skills, team working and communication skills, both on the phone and face to face.
My ambition now is to obtain a technical position within a progressive company, where I can apply my exiting skills as well as develop my knowledge and grow as an IT graduate.
EDUCATION AND TRAINING
Just IT Training Ltd, London Mar 2008 June 2008
Network Professional Programme
CompTIA A+ Core Essentials ( Passed )
CompTIA A+ IT Technician ( Passed )
MCP Windows XP Professional (Passed)
MCP Windows Server 2003
Cisco CCNA ( Passed )
South Bank University, London Sep 2004 Jun 2007
B Eng in Telecommunication and Computer Networking Engineering (Grade 21)
Full Certifications in New Model College, Mumbai, India Jun 2002 Jun 2004
HSC Examinations English, Physics, Mathematics and Chemistry (Grades A-B)
St Francis High School, Mumbai, India Jun 1989 Jun 2002
SSC Examinations Maths, Science, Geography, History and English (Grades A-B)
CAREER HISTORY
Honey Monster Foods, London Sept 2011 January 2012
2nd Line Support Technician
Providing technical support for Windows platform (XP, Vista & Win 7) on client site, phone & remotely
Installation, upgrading & configuration of hardware and software
Use of Active Directory & Server2003-08 to manage users accounts
Create new groups, group policies & assign permission levels
Responsible for day to day running of internal network infrastructure
Set up & troubleshoot VPN connection for users working from home
Set up user profile on terminals services using RDP
Providing technical support for Windows platform (XP, Vista & Win 7) on client site, phone & remotely
To provide technical support out of office hours
Working on different projects (hardware & software) with strict deadlines.
Installing & supporting network printers of various makes
Liaising with third party suppliers for new parts and service checks
NHS, Chelsea (The Royal Marsden Hospital) March 2009 August 2011
2nd Line Desktop Support Technician
Installation, upgrading & configuration of hardware and software
Refurnish old PCs to working conditions
Rollout new PC & Laptops to standard image
Use of Active Directory & Server2003 to manage users accounts
Providing technical support for Windows platform (XP & Vista) on client site and remotely
Working on different clinical projects (hardware & software) with strict deadlines.
Testing projects based hardware & software for compatibility and performance issues
Installing & supporting network printers of various makes
Liaising with third party suppliers for new parts and service checks
Control Circle, Canary Wharf, London June 2008 March 2009
1st Line Network Support Engineer
To be the first point of contact for existing customers
To handle and log incoming calls from users.
Accurately record customer requests and own their resolution through the support organisation
To investigate monitoring issues and own their resolution through the support organisation
Undertake regular checks of customers solution
Administration of some customer support and escalation documentation
Administration of data centre authorisation and notification
White October, Mumbai, India Jul 2007 Feb 2008
AV Sales Engineer
Liaising with the technical team and sales team to discuss clients requirements
Travelling to different sites and meeting clients at short notice meant I had to be flexible
Ensuring accuracy when designing and installing products according to client specification, which also developed my technical knowledge
Working under strict time constraints to meet client deadlines for installing AV (Audio Video) products
Christian Salvesan, Neasden, London Aug 2004 Jun 2007
Stock Handler
Working for Marks & Spencers contractor, managing orders of clothing using a customised IT system
Working in a team of 20 people to achieve both individual and departmental targets on time
Adhering to strict deadlines and accurate recording of information
INTERESTS AND ACHIEVEMENTS
My interest in computing causes me to regularly visit computer related websites to improve my knowledge of computers and the Internet. In my spare time, I also regularly participate in cricket and would consider myself an avid movie enthusiast and enjoy a wide variety of films.
