Presently associated with Nokia Siemens Networks (NSN) Uganda as Operations Director
A competent professional with over 19 years of rich experience across Middle East and Africa in Telecommunications and Information Technology, having consistently established and maintained positive working relationships with client organizations I have gained extensive experience in the areas of Network Management, Start-up / Roll-out Operations and Client Relationship Management.
Detail-oriented and flexible to change within the work environment and scope of responsibility.
Self-motivated and able to motivate, mentor and manage team members and partners to deliver reliable working results even under high pressure.
A team player with exemplary communication, analytical, organizational skills and problem solving attitude.
AREAS OF EXPERTISE Network Operations, Start-ups & Roll-out, Transition & Transformation, Client Relationship Management
Work History
Nokia Siemens Networks (NSN)
NSN, one of the worlds largest network communications companies combines the Networks business group of NOKIA and the Carrier-related businesses of Siemens. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and converged network technology, as well as professional services including consultancy, systems integration, deployment, maintenance and managed services.
Operations Director, Airtel Uganda MS NSN, Uganda Oct 11 - Present
Heading the Managed Services organization of over 100 people for the Airtel Uganda project I am responsible for the fulfillment of the Network Operations activities with agreed scope and SLA towards the customer. Being accountable for the profitable success of the network operations some of my responsibilities include
Ensuring the right team structure and competence development to fill all areas of MS scope towards the customer.
Liaising with and ensuring 3rd parties properly execute the agreed terms and conditions.
Secure customer satisfaction and customer loyalty by developing a highly motivated MS team.
Operations Startup Manager - MS, MEA Region NSN, United Arab Emirates Apr 10 Sep 11
Responsible for the establishment, operation and transfer of MS projects with emphasis on delivery of quality (KPI/SLA) and customer satisfaction, organization establishment and processes.
Provide support for major MS delivery projects in transition and/or transformation to build strong and sustainable MS Operations. Coach and transfer knowledge to the local MS team in delivery of best practice.
Driving competence development across the MEA region and working closely with sales team to ensure correct scoping & design of MS offerings.
Projects worked on Cell C - South Africa, MCCI - Iran, Airtel - Malawi and Madagascar
Manager, Network Operations Centre of Excellence for MS, MEA region NSN, United Arab Emirates Sep 09 - Mar 10
In September 2009 COE was formed to provide skilled manpower with expertise in all areas of mobile operations to support existing projects and ensure service delivery excellence from day one for new start-ups in the MEA region.
Projects worked on as part of COE
Due Diligence for Zain East Africa We undertook detailed assessment of Zain's network operations in Kenya, Tanzania, Uganda & Madagascar. This involved management meetings and site visits for physical network inspections. The detailed analysis of Zain's East Africa operations included network rollout, assumptions on revenues, direct costs, operating expenditure and capital expenditure. Our work highlighted key risks and quantified additional needs. The DD helped us in preparing a full technical and commercial bid along with a detailed business model that was used to support the decision makers in the evaluation process.
Operations Support Vodacom MS, Tanzania Tasked to evaluate, identify gaps and bring improvements in the O&M capabilities, operations environment, processes including the spare part management and putting in place a spares tracking mechanism, as well as the capability of transplanting and utilizing proven O&M experience.
Transformation for EMTS MS, Nigeria Evaluated EMTS MS Operations to mitigate risks, streamline and improve the operational systems and processes specifically, support better management reporting, information flow to maintain stability, availability and manage costs.
Transition & Transformation, Zain Uganda As part of the transition team and also responsible for the Network Operations I worked directly and in collaboration with Zain's demand organization, Services Managers, Facility Managers, and existing support areas to ensure a smooth tranisition of Zain's 79 member team into NSN while ensuring business continuity. Included in these duties but not limited to were KPI Verification, novation of 3rd party contracts, identification of inflight projects, review of operation processes, identification of resource gaps.
Due Diligence for Millicom Tanzania Lead a Due Diligence team as part of the procurement process to put together a proposal for outsourcing of Millicom Tanzania's Mobile Network and IT Operations. Our approach to the Due Diligence centered upon the following areas of information-gathering Overall baseline of operational costs, KPI & SLA review, IT/Communication network analysis, HR, processes, assets and some third party contracts.
Operations Support, Zain Kenya, Tanzania & Uganda Supporting and mentoring NOC Managers to insure the implementation of processes, procedures, best practices to carry the NOC duties and ensuring network KPIs in accordance with the contractual obligation are met with the highest quality and standards.
Manager, Network Operations Centre - (Managed Services - du Project) NSN, United Arab Emirates May 06 - Sep 09
As NOC Manager I was responsible for the day to day operations of dus multi-vendor 2G and 3G Access, Core and Transport network. My primary responsibilities include delivery of 1st & 2nd line NOC operations, change management, performance and configuration management. With team leads managing day to day activities in their respective areas I ensured successful delivery of Network Operating Services as per the agreed SLAs and KPIs.
Projects
Huawei Swap in Northern Emirates Responsible for overseeing the Radio hardware swap of NSN equipment with Huawei Radio equipment in the Northern Emirates.
Du Managed Services Transition to Ericsson As part of the transition team I was responsible to ensure a smooth transition of the Network Operations Centre from NSN MS to Ericsson MS.
The Contact Centre - ETISALAT - United Arab Emirates
The Business Process outsourcing arm of Emirates Telecommunications Corporation (Etisalat) known as The Contact Centre is a key nodal service points for the corporation. The Internet Services Help Desk at this state-of-the art Contact Centre offers dedicated, round the clock, high quality technical support on various hardware and software platforms to its local and international customers was logging over 100,000 calls per month.
Supervisor, Internet Services Feb 03 - Apr 06
Technical Support Executive / Internet Services Jun 00 - Feb 03
Emirates Telecommunications Corporation (ETISALAT) - United Arab Emirates
In February 1998 ETISALAT decided to construct an electronic registry for all its customer records. The enormous task of scanning the corporation's huge volume of customer documentation and transferring the information into an electronic format was seen as vital to improve customer service and reduce storage costs. Since the start of the project, a team of 172 men scanned and converted 2.8 million files to a duplex tiff format.
Supervisor/CDMS Mar 99 - May 00
Gulfnet Emirates Co. - United Arab Emirates
System Integrators and authorized distributors of Global-One, Alcatel Data Networks, Alcatel Cabling Systems, Brite Voice Systems.
Sales Engineer Jun 93 - Mar 99
Computron - United Arab Emirates
One of the recognized computer dealers in the emirates, specializing in supply of Personal Computers, CAD Products, printers scanners and all type of accessories.
Sales Executive Dec 91 Jun 93
Education
University of Portsmouth, United Kingdom 1996
Bachelor of Science in Computing
The degree program was offered in UAE under Universitys full supervision.
Personal Details
Nationality Pakistani
Date of Birth August 4, 1973
Marital Status Married
Employer:
Nokia Siemens Networks
Job Title:
Operations Director, Airtel Uganda MS
Start Month/Year:
10/2011
End Month/Year:
Current
City:
Kampala
Country:
Uganda
Description:
Heading the Managed Services organization of over 100 people for the Airtel Uganda project I am responsible for the fulfillment of the Network Operations activities with agreed scope and SLA towards the customer. Being accountable for the profitable success of the network operations some of my responsibilities include:
Ensuring the right team structure and competence development to fill all areas of MS scope towards the customer.
Liaising with and ensuring 3rd parties properly execute the agreed terms and conditions.
Secure customer satisfaction and customer loyalty by developing a highly motivated MS team.
Employer:
Nokia Siemens Networks
Job Title:
Operations Startup Manager, Managed Services, MEA
Start Month/Year:
04/2010
End Month/Year:
10/2011
City:
Dubai
Country:
United Arab Emirates
Description:
Responsible for the establishment, operation and transfer of MS projects with emphasis on delivery of quality (KPI/SLA) and customer satisfaction, organization establishment and processes.
Provide support for major MS delivery projects in transition and/or transformation to build strong and sustainable MS
Operations. Coach and transfer knowledge to the local MS team in delivery of best practice.
Driving competence development across the MEA region and working closely with sales team to ensure correct scoping &
design of MS offerings.
Projects worked on: Cell C - South Africa, MCCI - Iran, Airtel - Malawi and Madagascar
Employer:
Nokia Siemens Networks
Job Title:
Network Operations Manager, COE, MS, MEA
Start Month/Year:
09/2009
End Month/Year:
03/2010
City:
Dubai
Country:
United Arab Emirates
Description:
COE was formed to provide skilled manpower with expertise in all areas of mobile operations to support existing projects and ensure service delivery excellence from day one for new start-ups in the MEA region.
Projects worked on as part of COE:
* Due Diligence for Zain East Africa Outsourcing
* Due Diligence for Millicom Tanzania Outsourcing
* Operations Support Vodacom MS, Tanzania
* Transformation for EMTS MS, Nigeria
* Transition & Transformation, Zain Uganda
* Operations Support, Zain Kenya, Tanzania & Uganda
Employer:
Nokia Siemens Networks
Job Title:
Manager, Network Operations Centre, du MS
Start Month/Year:
05/2006
End Month/Year:
09/2009
City:
Dubai
Country:
United Arab Emirates
Description:
As NOC Manager I was responsible for the day to day operations of du’s multi-vendor 2G and 3G Access, Core and Transport network. My primary responsibilities include delivery of 1st & 2nd line NOC operations, change management, and configuration management. With team leads managing day to day activities in their respective areas I ensured successful delivery of Network Operating Services as per the agreed SLAs and KPIs.
Employer:
Emirates Telecommunication Corporation (ETISALAT)
Job Title:
Supervisor, Internet Services
Start Month/Year:
02/2003
End Month/Year:
04/2006
City:
Dubai
Country:
United Arab Emirates
Description:
The Business Process outsourcing arm of Emirates Telecommunications Corporation (Etisalat) known as “The Contact Centre” is a key nodal service points for the corporation. The Internet Services Help Desk at this state-of-the art Contact Centre offers dedicated, round the clock, high quality technical support on various hardware and software platforms to its local and international customers was logging over 100,000 calls per month.
Education Level:
Bachelor's Degree
School Name:
University of Portsmouth
Major:
Computing
City:
Not Specified
Country:
United Kingdom
Graduation Date:
Not Specified
Description:
The degree program was offered in UAE under University’s full supervision.
