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Professional Profile
Holds a bachelor degree in Communications & Electronics Engineering (Sept.1999),currently working as a Senior Manager for Business Development in Huawei Egypt company with a plus 12 years experience in the Telecommunications & Operations field and a business certifications in PMD and MIBA.
My education coupled with my expertise and with many training courses broadened my academic knowledge creating an experienced well educated calibre. My Strength lies in my exceptional technical knowledge and interpersonal capabilities that enabled my company leveraging my strength to achieve best results.
In addition to being Innovative and results-driven professional, details oriented, successful in business development and implementation of sales, marketing, recruitment and operational strategies towards processes for Network Operations activities.
Summarized Professional Experience
Aug.2010 - Present Various positions, currently Sr. Manager, Business Development , Huawei , Egypt
Feb.2009 - Aug.2010 Consultant, Etisalat UAE Account, Alcatel-Lucent, UAE
Jan.2004 - Feb.2004 BSS OMC-R Expert & Advisor Engineer, Tunisia Telecom, Tunisia
May2001 - Feb.2009 Various positions, ending as Principal BSS Engineer, Mobinil, Egypt
July2000 - May2001 Technical Support Engineer, Xerox, Egypt
Sept.1999 - July2000 Various training jobs in Petroleum, Presales, for Ericsson,Vodafone, Egypt
Detailed Professional Experience
September 2011 Present (Egypt) Huawei, Assurance & Managed Services Department
Senior Manager, Business Development
Report to Managed Services CTO, responsible for developing and implementing operational and marketing strategies for new and existing business nationwide. Directs, establishes, maintains and plans the overall Policies, Process and goals for the Managed Services department.
Duties and Responsibilities
- Developing and implementing operational policies, procedures and standards to ensure that applicable and compliance requirements are being met in a timely and professional manner.
- Acting as a PMO in different company projects and maintaining a productive environment, In addition to designing, developing and implementing initiatives for improving workflows and operations for network enhancement & expansion.
- Directing the NOC managers towards managed services goals, to ensure consistency in annual strategies and compliance with company policies and local regulations.
- Coordinating and implementing network development activities for local and regional business initiatives.
- Developing and implementing state and regional recruitment plans for managed services network consultant engineers and gaining customer satisfaction
- Locating and proposing potential business deals by contacting different well established subcontractors which leads to discovering and exploring business opportunities
- Screening potential business deals by analysing market strategies, deal requirements, potential, and budgets evaluating options examining risks and potentials estimating needs and goals, resolving internal priorities and set recommendations.
Detailed Professional Experience (Continued)
August 2010 September 2011, (Egypt) Huawei, Managed Services Department
Manager, Network Operations (Etisalat Misr)
Professional Leadership & Management of the Network Management Centre (NMC-NOC) team members and activities to achieve the highest accuracy Operations services delivery according to the Managed Services contract between Huawei and Etisalat, continuous coaching for more than 65 team members, 7 Team Leaders and 1 Manager working in shifts from both the centralized and regional OMCs serving more than100 central Nodes and 3000 sites all over Egypt to assure the Network Operations objectives are successfully fully met.
Duties and Responsibilities
- Managing 5 Operational Teams (Front Office, Incident Management, Business Control and Reporting), and ensuring network faults are detected immediately and managed end to end till restoration. Adhere to SLAs committed and ensure proper follow up of network faults until closure.
- Manage Reduction in Network Faults, Processes and organizational workflow optimization.
- Manage Customer Satisfaction within Network Performance & Element Manager Functionalities OSS strategy.
- Develop project plan and implement integration of Etisalat services in line with line of Business.
- Change Management Control and Quality Documentation and Implementation.
- Generate up to date reporting on network status and 24/7 alerted observations for faults early detections and corrections.
- Daily Management Report on Network Health Status.
February 2009 August 2010, (UAE) Alcatel-Lucent, QA&CS Department
Consultant (Etisalat UAE)
Duties and Responsibilities
-Managing the operational acceptance of SW functionality, corrections and systems from the implementation team.
-Identification of Key Performance Indicators (KPIs), formula generation and editing them for Network performance.
-Performing technical audit for Alcatel network, analyze BSS configuration and evaluate BSS parameters.
- Coordination with involved teams for any severe problems and full support for ALU OMC-R & BSS related activities.
-Checking database consistency audit the procedure for the ongoing database, network configuration management.
-Ensuring design solutions are aligned to business requirements.
-Providing technical acceptance of the solutions implemented in the model or test environment.
-Representing ALU meetings with Etisalat Company to assure that SLAs and KPIs are met.
-Leading Etisalat Mobile network operation teams in the daily aggressive expansions events by distributing the job activities and provide recommendations with the process and procedures to improve the network performance.
-Highly successful consulting to develop customized strategies to solve business problems utilizing technology.
-Customer requirements gathering for potential new Business Cases by working across cross functional departments.
January 2007 February 2009, (Egypt) Mobinil, Technology Department
Principal BSS Engineer
Duties and Responsibilities
-Project Manager for B9 ALU SW release acceptance and migration.
-Managing ALU managed services, coordinating with ALU consultants to maintain, upgrade, and commission new hardware and software.
- Managing emergencies and escalation procedures checking that all processes and SLA are met.
-Attending Monthly conference calls with Orange Group to ensure the delivered quality of service is maintained across all affiliates.
-Handling a fast expanding GSM network (20 million subscribers), provide other departments (Maintenance, Transmission, Production, Optimization, and Performance) of the company with a support about BSS related activities and BSS OMC-R handling with a good reporting and performing New BSC/TC acceptance.
-Responsible for the quality of service of the network, includes detecting & solving quality problems like call drop, call blocking, silent, TCH assignment fail and hardware/software problems.
Detailed Professional Experience (Continued)
January 2004 January 2007 , (Egypt) Mobinil, Network & Roaming Department
Senior BSS & Quality Engineer
Duties and Responsibilities
-Analyzing complex BSS dysfunction and propose technical solutions or operating developments, detection and analysis of all alarms and events from the OMC-R.
- Fault Management which allows supervising and repairing the network, and creating databases for any new network element which includes BTS , BSC on the OMC-R, and assuring high quality technical support to BSS team.
-Implementing all network modification projects like migrating sites from BSC to another or migrating BSC from MSC to another, and preparing daily fault report about all minor alarms in the Network elements.
-Preparing daily incident report for all major problems and action done in the Network.
-Performance Management which allows monitoring the efficiency of the Network, Telecom services, monitoring quality of BSS equipment installations and the use of standards.
January 2004 - February 2004 , (Tunisia) Tunisia Telecom, O&M Department
BSS OMC-R Expert & Advisor Engineer
Duties and Responsibilities
-Nominated from Mobinil to Supervise and Support Tunisia Telecom Company for all ALCATEL BSS Network during the Footballs CAN 2004.
-Providing a full technical support and recommendations for Alcatel BSS equipments.
-Contributing in the expanding & planning of Tunisia network during the Footballs CAN 2004.
-Configuring hardware & software to meet engineering specification & customer expectations.
January 2003 January 2004, (Egypt) Mobinil, Network & Roaming Department
BSS Support Engineer
Duties and Responsibilities
-Coordinating with all involved teams to put the sites on air after the phase of production.
-To Supervise the BSS (Base Station Subsystems) , NSS (Network Switching Subsystems),VAS (Value Added Services) Network elements 24 hours per day and 7 days per week.
-Supporting maintenance team by piloting them from the OMC-R by remote troubleshooting.
May 2001 January 2003, (Egypt) Mobinil, O&M Department
Supervision Engineer
Duties and Responsibilities
- Providing other teams (Transmission, Production, Optimization, Maintenance) of the company with a support about BSS(Base Station Subsystems) related activities and checking all types of alarms and problems on BSS Network elements via OMC-R(Operation & Maintenance Centre- Radio) and trying to handle, solve the problems in a fast proper way or transfer it to the responsible team & receive a feed back about it for Alcatel & Motorola Systems .
-Monitoring the Network, handling alarms, checking all Network elements, follow all problems in the Network , supervise and piloting maintenance team .
-Receiving all customer care complains by phone which may mean some troubles in an area and take an action towards it.
Professional Training Experience
July 2000 - May 2001 , (Egypt) XEROX EGYPT, Technical Support Department
Technical Support Engineer
Job Description Fixing and maintaining different models of XEROX products (Fax, Printer), advertising for new products and building customer satisfaction after maintenance and sales.
March 2000 - May 2000, (Egypt) Vodafone, Trainee as a Quality Engineer
October 1999 February 2000,(Egypt) Ericsson, Trainee as a Maintenance Engineer
July 1999, (Egypt) ProsyLab, Trainee as a Presales Engineer
July 1998 Sept 1999, (Egypt) Pico Petroleum, Trainee as an Instrument Engineer
Business Trainings and Certificates
Personal Effectiveness (Mobinil,Egypt,09)
Emotional Intelligence. (Mobinil,Egypt,07)
Project Management Diploma. (RITI,Egypt,07)
Communication Basics. (Mobinil,Egypt,07)
MS-Access Basics. (VirgiTech,Egypt,06)
Coping with change. (Mobinil,Egypt,05)
Managing Emotions and Stress. (Mobinil,Egypt,03)
Education History
2010-2012 Masters, International Business Administration (MIBA) - Ongoing, Eslsca, Paris, France
2007 Project Management Diploma, Regional IT Institute (RITI), Cairo, Egypt
1994 1999 Bachelor degree in Electronics & Communications Engineering
Faculty of Engineering, Arab Academy for Science & Technology, Alexandria, Egypt
Major Telecommunications
Project Error-Correcting Codes by Satellite using Digital Communication Techniques
Project grade Very good
Final grade Very good
Accumulative grade / G.P.A Good / 2.70
1980 1994 High school diploma degree (Thanawya Amma)
Dar ElTarbia Language School, Cairo, Egypt
Major Science
Accumulative grade Very good (87.7
Language Skills
Fluent in spoken and written Arabic & English
Hobbies & Social Activities
Hobbies Football, Table tennis, Swimming, Fishing, Jogging, Traveling
TravellingUSA,France,Holland,Belgium,Maroc,KSA,Jordan,UAE,Tunisa,China,Korea,Qatar,Malaysia
Clubs Shooting Club, Zamalek Club, Officers Club, Beverly Hills Club
Personal Information
Name Ahmed Shaker ElAfify ElAshmawy
Date of Birth 17/07/1976
Place of Birth Giza ,Egypt
Nationality Egyptian
Military Service Exempted
Religion Muslim
Driving Licenses Valid for Egypt ,USA ,UAE
Mobile numbers +2-011-11-99-00-00 +2-012-22-44-6-11-6 +2-010-0-77-88-33-7
E-Mail (Private) AElAfify@Yahoo.com
Current Home Address 6 Ibrahim Soliman Street,Mohandseen,Post12411,Cairo , Egypt
References furnished upon request.
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