Career Vision To strive for excellence and be successful in all my endeavors..
Career Snapshot
Over 9 years of experience in sales (retail and corporate), channel development, team management, client servicing across organizations of repute.
Core Competencies include
- Key Account and Man Management
- Business Development
- Channel Management
- Team Management
- Promotions
Expertise in tapping prospects, analyzing their requirements, rendering guidance to the clients and negotiate (commercially) for the orders.
A keen planner with experience of handling the entire sales operations.
Self starter with a track record of cultivating high-level relationships and developing winning business strategies to reach top-level corporate objectives.
Team player with excellent communication skills possessing the attitude and passion for perfection and innovation.
Key Deliverables
Business Development
Identifying new streams for revenue growth & developing marketing plans to build client preference.
Utilizing potential market information & personal network to develop marketing intelligence for generating leads.
Evolving market segmentation & implementing strategies to achieve targets.
Conducting competitor analysis by keeping abreast of market trends to achieve market share metrics.
Key Account and Man Management
Developing relationships with key decision-makers in target organizations for business development.
Interfacing with clients for obtaining feedbacks, suggesting the most viable product range and cultivating relations with them for securing repeat business.
Managing activities pertaining to negotiating/ finalization of deals (techno commercial) for smooth execution of sales & order processing. Provide technical service support to clients and resolving their issues/ concerns.
Handling difficult people, Organising work, Resolving conflict within the team, Creating and sustaining a positive mental attitude, work towards the goal.
Channel Management
Identifying distributors and partners resulting in deeper market penetration and reach.
Monitoring channel sales and marketing activities implementing effective strategies to maximize sales and accomplishment of revenue and collection targets.
Product Launches / Promotions
Devising & implementing pre & post marketing activities for successful launching of new products.
Streamlining pre existing processes to enhance efficiencies, while minimizing operational time
Conceptualizing & implementing sales promotional activities for brand building & market development. Creating initiatives, designing events, planning of merchandising and execution.
Client Servicing & Relationship Management
Developing relationships with key decision-makers in target organizations for business development.
Interfacing with clients for feedbacks for the best of deals and cultivating relations for repeat business.
Managing activities to negotiating / finalization of deals for smooth execution of sales & order processing.
Professional Experience
Since 25th Nov 2010 till date with Career house management and marketing consulting LLC as Sales Manager Corporate and SME segment (Dubai, UAE). Organisation is an authorized business partner for telecom company DU.
Managed all operations involved in the sale of wireless communications to both corporate and SME segment of all emirates. (Dubai branch)
Job Profile
Convert Etisalat customers to Du telecom.
Managing and tracking 5 member sales team.
Maintained total profit and loss responsibility of Dubai branch.
Interviewed, hired and trained new Sales Representatives, plus administered training seminars and market meetings
Sale of telephone services to corporate and SME segments. Analyze communication needs and recommend services feasible and useful to clients. Quote rates and write-up orders for equipments in accordance to the requirement.
Contact and visit customers to review telephone services, analyze and understand communication needs of the client, using the knowledge of type of business, available telephone equipment and traffic studies.
Recommend services such as additional telephone instrument and lines, corporate plans fitting the company needs and other related instruments.
Explain equipment usage, benefits of corporate plans using brochures and demo equipments.
May specialize in selling services to particular industry.
Retain and query handling of existing customers by providing them competitive plans and dedicated account manager service.
Developed a repair facility in the store that reduced customer turnaround time.
Training
Course of public speaking.
Training in employee management.
Course in personality development.
Branch Sales Manager for HDB financial services (NBFC of HDFC Bank) (April 9th 2008 Nov 22nd 2010).
Managing open market personal loan (mid and high ticket), Gold refinance, Insurance(life and non-life), Car refinance, Lap (Loan against property), Business loans and loan against shares and securities products in chennai (parrys branch).
Job Profile
Managing and tracking 36 members on role team (4 sales managers and 32 member senior sales and sales officers.
Responsible for directing all sales programs like- setting goals for the staff, establishing training programs for them, analyzing their performance and motivating them to meet their goals.
Responsible for managing mortgage loan staff and assign them daily tasks as required.
Responsible for establishing and maintaining client referral relationships with groups, individuals, builders, developers and retailers.
Make direct sales through assigned sales staff to customers and prospects.
Recruit, conduct training for sales staff and generate sales to increase the Profitability of the organization.
Monitor and administer commercial, corporate and personal loan applications
Managing and tracking 6 member telecalling team. (Alternate channel- Cross selling).
Managing branch profitability, sales force productivity, branch throughput and sales cost.
Maintain branch portfolio by controlling the bounce rates. Handle frontend and 30+ branch collections.
Interact with customers with complaints and issues.
Contributions
Was the first branch pan India to touch 1 crore plus in un-secured product and thrice crowned crorepathi branch.
Was the first branch to cross 5 lacks plus life insurance and awarded the best branch trophy.
No-1 branch in cross-selling.
Was rated No-2 branch pan India across all products and parameters.
Transferred to cochin (Kerala) for handling similar operation as stated above.
Channel Manager Sales and Distribution consumer finance (STPL) in prime financial (Division of Standard Chartered Investments and loans (India) Ltd, (Dec 23rd 2006 March 25th 2008)
Managing Open market personal loan product in chennai (RK Salai branch).
Job Profile
Managing and tracking DSA's and 60 member DST team .
Perform tasks of coordinating the daily logins with the branch team and maintain good rapport with business partners.
Make direct sales through assigned sales staff to customers and prospects.
Managing branch profitability, sales force productivity, branch throughput and sales cost.
Managing and tracking a 15 member alternative channel (tele calling team).
Responsible for interviewing, selecting, training, developing, and counseling tele callers and DST members in a conducive manner.
Ensure proper utilization of Human Resources like training, monitoring, and day-to-day operations.
Handling branch collections.
Interact with customers with complaints and issues.
Achievements
Successfully implemented the concept of tele calling as an alternative channel and increased branch volumes.
Was rated No-3 branch on volumes and numbers in south since inception (Branch started on Jan 2007).
Asst Manager Retail Assets (STPL) in HDFC Bank Ltd, (Dec 1st 2005 Dec 20th 2006)
Managing the Cross selling , Top-up and Open market (Corporate Salary account holders of HDFC bank) Personal Loan product in Chennai.
Job Profile
Managed and tracked 20 member Telecalling and 15 member DST team.
Managing sales force productivity, branch throughput and sales cost.
Handle tasks of hiring, monitoring and training telecallers.
Interact with customers with complaints and issues.
Achievements
Increased the volume from 48 lacs to 70 lacs from a sales outlet.
Increased the number of cases from 175 to 310 cases and averaged 260 cases.
Was rated as the No-1 team pan India for X-Sell and CSA on all metrics (Volume, Conversions, IRR, PF).
Successfully implemented the concept of DV team (Direct Visit) which increased the overall volume by 6 lacs.
Contributed 30% of Chennais overall target and 13% of South1s overall target (comprising TN and Kerala).
GE Money as a Team Leader Retention Business (Sept 3rd 2003 Nov 29th 2005), Bangalore.
Managing the team of CSRs for Retention Business(Personal, Auto and Consumer loans retention) and Insurance Sales.
Job Profile
Working on the existing database on conversions, target distribution to the team.
Retaining and motivating the team and help the team in achieving the targets.
Training the newly joined CSRs, groom them to deliver up to the expectations.
IPA Pvt Ltd (ISO 9001) as CSR (June 3rd 2002 Aug 28th 2003)
Manage the smooth functioning of the customer care department.
Job Profile
Sales of weighing Machines.
Dispatching of service engineers on need to need basis.
Handling customer queries and complaints.
NIIT as Marketing Executive (April 5th 2001 April 26th 2002)
Selling of computer courses to Institutes/Colleges/schools.
Job Profile
Direct Marketing of computer courses.
Canvassing of students in colleges and institutions.
Front office management and as MRA (Machine Room Asst).
Academic Credentials
Course B.A Economics, April 2000
Institution Fathima Matha National College
University University of Kerala
Technical Qualification
Software Proficiency Web Centric Curriculum for NIIT(Java, XML, HTML and UML) C, C++.
Diploma In Computer Hardware Operating Systems, Computer Networks, Red Hat Linux.
Proficiency in Ms Office.
Personal Details
Fathers Name Parameswaran Nair.K
Date of Birth 11thAug -1979
Sex Male
National Status Indian
Passport No J0005617
Marital Status Married
Languages known English, Hindi, Tamil, Malayalam & Kannada
Strengths
Ability to motivate and develop people both personally and professionally.
Highly customer Centric and communicate convincingly.
Compliant on Integrity and Compliance.
Open to change at any given point of time.
Ability to perform under stress.
Never say die attitude.
Place
Date Sajeendranath. P
Employer:
Career house management and marketing consulting llc
Job Title:
Key accounts manager - Corp sales
Start Month/Year:
11/2010
End Month/Year:
02/2012
City:
Dubai
Country:
United Arab Emirates
Description:
Managed all operations involved in the sale of wireless communications to both corporate and SME segment of all emirates. (Dubai branch)
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Job Profile
• Convert Etisalat customers to Du telecom.
• Managing and tracking 5 member sales team.
• Maintained total profit and loss responsibility of Dubai branch.
• Interviewed, hired and trained new Sales Representatives, plus administered training seminars and market meetings
• Sale of telephone services to corporate and SME segments. Analyze communication needs and recommend services feasible and useful to clients. Quote rates and write-up orders for equipments in accordance to the requirement.
• Contact and visit customers to review telephone services, analyze and understand communication needs of the client, using the knowledge of type of business, available telephone equipment and traffic studies.
• Recommend services such as additional telephone instrument and lines, corporate plans fitting the company needs and other related instruments.
• Explain equipment usage, benefits of corporate plans using brochures and demo equipments.
• May specialize in selling services to particular industry.
• Retain and query handling of existing customers by providing them competitive plans and dedicated account manager service.
• Developed a repair facility in the store that reduced customer turnaround time.
Training:
• Course of public speaking.
• Training in employee management.
• Course in personality development.
