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Quality Manager
Resume Keywords: Quality Management System, Quality Assurance, ISO 9001, Change Management, RAN, WCDMA,

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OBJECTIVE

To further my professional career with a leadership position in a diverse telecommunications engineering environment for a world class organisation.

PROFESSIONAL SUMMARY

Accomplished ICT executive and project engineer offering 10+ years multi-faceted experience supporting Fortune 500s and startups successfully deliver challenging projects. Influential in initiating change and motivating for success, possessing expertise in Quality Assurance, Change Management, and Quality Assessment Measures for organisations seeking to deliver challenging projects.

TECHNICAL EXPERTISE

Leadership Coordinating large cross-functional engineering teams for challenging IT/Telecommunications projects
Project Management PRINCE2 certified processes, methodologies and templates for successful project delivery
Quality Assurance ISO 90012008 quality audit procedures. Development of quality management system (QMS)
Wireless Systems Roll-out and Operations & Maintenance activities for Ericsson GSM and WCDMA products
Software Engineering (C, C++, J2ME, J2EE,VB, MATLAB) Full SDLC agile, iterative and incremental mehodologies
ICT Development and Administration (CCNA Certified) Network architecture and optimization
Professional Training / Coaching Qualified with 2+ years experience training in engineering environments

EDUCATION & AWARDS

MSc Wireless Enterprise Business Systems 2007-2008
Brunel University, UK www.brunel.ac.uk
Brunel International Ambassador Scholarship 2007-2008
Awarded to the top 20 international applicants
BSc (Hons) Applied Business Computing 2004-2007
University of Sunderland, UK www.sunderland.ac.uk
Award 1st Class Honours
Diploma in Technical and Vocational Training 2003-2004
University of the West Indies www.cavehill.uwi.edu
Award Distinction in Practice of Education

SELECTED PROJECT EXPERIENCE

MARKET LEADING SPEED Ericsson UK 06/2010 06/2011
Executing strategies for project quality assurance and process improvement while coordinating twelve (12) Service Engineers for RAN roll-out and upgrades activities
Responsible for the analysis and improvment of existing project processes, improving performance by 30%.
Single Point of Contact for the development of new processes to meet customer needs/requirements.
Providing daily quality/performance reports to Ericsson and Devoteam senior management.
Developing software tools for the documentation and evaluation of quality within the project.
Establishing a Project Management Office for Devoteam, providing project guidance, documentation and develop-ing project management policies, processes and methods.
Environment Ericsson OSS-RC GSM & WCDMA RAN components, Alcatel-Lucent OMS & CBGX, MS Excel.

ISO 90012008 Devoteam UK 03/2011 06/2011
Recruited to an internal Devoteam project for the achievement of the Quality Assurance certification standard of ISO 90012008
Consulting as Quality Auditor in tandem with regular workstreams, developing and reviewing internal documents and processes required for certification.

EDEN Vodafone UK 08/2009 06/2010
Consulting to Vodafone Network Improvement Programme (EDEN) across various roles as Project Quality Assurance Engineer, Project Support Engineer, Technical Subject Matter Expert and RAN Transmission Planning Engineer.
Developing two software scripting tools for process improvement, eliminating manual engineering verification tasks.
Performing RF testing as part of project Quality Assurance activities for RAN roll-out and migration projects.

EMPLOYMENT HISTORY

PARTNER Imhotep Consulting
09/2011- present www.imhtp.com
TELECOMS ENGINEER Devoteam UK Ltd
08/2009 - 06/2011 www.devoteam.co.uk
DEMONSTRATOR Barbados Vocational Training Board 01/2002 - 01/2004 www.bvtb.gov.bb
MARKETING CONSULTANT Illuminat (Barbados) Ltd
10/1999 - 04/2001 www.illuminatnm.com
No submited work experiences
 
Education Level: Master's Degree
School Name: Brunel University
Major: Wireless Enterprise Business Systems
City: London
Country: United Kingdom
Graduation Date: Not Specified
Description: Not Specified
 
Education Level: Bachelor's Degree
School Name: University of Sunderland
Major: Applied Business Computing
City: Sunderland
Country: United Kingdom
Graduation Date: Not Specified
Description: Not Specified
No submited languages
Job Category: 3g RF Design WCDMA UMTS Job
Job Type: Any Job Type
Job Status: Flexible
Desired Salary: $0 Unspecified
Desired Location: Any
Willing to Relocate: Yes