Personal information
Name Mourad CHAKROUN
Birth date 30/08/1978
Gender/Civil status Single
Nationality British
Profile / Objectives
I am Senior Sales Solution and Sales Engagement Manager for Charging, Billing and Care Products and Solutions working for Nokia Siemens Networks with very strong technical background on Intelligent Networks and Charging Systems.
I held multiple positions and responsibilities within former Siemens and Nokia Siemens Networks where I acquired a solid and extensive experience in a multinational Telecommunications environment in several countries worldwide.
I speak fluent English, French, German and Arabic and I have basics on Maltese, Italian and Hebrew.
I am seeking new challenges within dynamic and growing companies not only to enrich my experience but also to be a valuable addition to the company with my experience and profound knowledge in Telecommunications field in general and in Convergent Charging, Billing and Care field in particular.
Personal Skills
Determined and decisive uses initiative to develop effective solutions to problems..
Strives for quality and applies process and discipline towards optimising performance.
Excellent interpersonal skills - good communicator, leadership, high integrity.
Identifies and develops opportunities, innovates and makes things happen.
Great team-worker, adaptable and flexible.
Self-aware, always seeking to learn and grow.
Education
March 2003
National Engineer Diploma in Applied Sciences and Technology.
Specialty Computing Networks and Telecommunications obtained from the National Institute of Applied Sciences and Technology (I.N.S.A.T).
June 1997
Tunisian High School Diploma Baccalaureate of mathematics and physics.
Professional Experience
Nokia Siemens Networks NSN Belgium (Solution Sales Manager)
Date August 2008 Today
Responsibility Solution Sales Manager / Solution Engagement Manager for BSS Solutions (Convergent Charging, Billing and Care) for North and West Africa with focus on Maroc Telecom Morocco, MobiNil Egypt, Mobilis Algeria, Sentel Senegal & Orange Affiliates (Orange Sonatel, Orange Mali, etc.).
As of start of 2011, specializing in Data Charging and Policy Control Solutions (all access types including LTE).
Contribution
1. Identify and qualify NSN opportunities in co-operation with CT, in alignment with NSN and customers technology strategies.
2. Match customer needs with NSN products/systems/services and translate technical solutions to clear customer value and benefits.
3. Sales support and sales case ownership for opportunities within the CT, including solution selling with proactive value argumentation
4. Define and document technical customer solution, respond to technical parts of tenders, and prepare solution pricing.
5. Arrange technical customer workshops, and participate negotiations.
6. Build strong customer relationships with customer organizations
7. Configuration of network elements for tendering, contracting and implementation.
Nokia Siemens Networks NSN Austria including Siemens (Lead Technical Support Engineer)
Date March 2006 July 2008
Projects Vodafone Malta IN upgrade to charge@once (Malta) & Launch of CONAD first NSN MVNO (Milan)
Responsibilities Lead Technical Support Engineer
Contribution As the main customer interface, my task was to ensure the rollout of the platforms and services in accordance with customer expectations. Other tasks include acceptance tests, requirement specification discussions as well as the rollout and cross checking of the delivered services with the customer experience.
Nokia Siemens Networks NSN Austria including Siemens (Technical Support Engineer)
Date June 2004 February 2006
Projects Various Projects in Europe, Yemen and Kuwait
Responsibilities Technical Support Engineer within the SCV team
Contribution Rollout of SCV updates (regular preventive software updates) for Intelligent Networks systems (IN Classic, Charge@Once, Select@vantge) for a wide range of customers including Vodafone Malta, MTS Serbia, T-Mobile Austria, T-Mobile Slovakia, SabaFon Yemen and SiMobil Vodafone Slovenia
SIEMENS I&C Tunisia (Technical Support Engineer)
Date June 2003 May 2004
Project Intelligent Networks Integration of Siemens IN@vantage platforms and Operation and Maintenance. for Orascom Telecom Tunisia.
Responsibilities IN@vantage TAC2 for Implementation, Operation and Maintenance.
TECFA (Technologies de Formation et Apprentissage), Facult de Psychologie et des Sciences de l'Education (FAPSE), Geneva University, Switzerland (SW developer)
Date September 2002 March 2003
Project Development and rolling out of a pedagogical Internet based program
Responsibilities Part-time Software Developer
Trainings and Certifications
2009 Charge@Once Select (Rabat, Morocco)
TopUp & Care Workshop (Vienna and Lisbon)
2008 Excellerate (Centurion, South Africa)
Solution and Sales Manager training on the job (Kuwait and Munich)
2007 Fujitsu Siemens Cluster Course (Berlin, Germany)
Oracle DBAI and DBAII (Vienna, Austria)
2004 Siemens RM Machines Hardware Training (Paderborn, Germany)
Siemens @dvantage TAC2 Workshop (Vienna, Austria)
2003 Siemens INXpress TAC2 Workshop (Berlin, Germany)
Siemens @dvantage Introduction and Operation (Vienna, Austria)
Charging, Billing & Care Systems related Skills
NSN charge@once unified product and solution selling.
NSN charge@once business product and solution selling.
NSN charge@once mediate product and solution selling.
NSN @dvantage commander (OSS) product and solution selling.
Siemens SIS TopUp @vantage product and solution selling.
Siemens SIS charge@once care product and solution selling.
NSN IPDispatcher product and solution selling.
Cerillion Billing integration with NSN charge@once products (basics)
Cerllion Interconnect & Roaming Manager integration with NSN charge@once products (basics)
Other Skills
Programming C/C++, Perl, JAVA, VB, PhP, PhP postNuke
Data Bases MySQL, Oracle.
Networks Deep knowledge on computing networks on Microsoft and UNIX systems.
Telecom Deep knowledge on GSM GPRS and UMTS networks.
Operating Systems Solaris, UNIX, Redhat and Windows.
Others Deep knowledge on MS Office tools.
Languages
Mother tongue English, French, Arabic
Foreign languages German (fluent), Maltese (good knowledge), Italian and Hebrew (basics)
Other
Hobbies Tennis, Aviation, Languages and Travelling.
Extra Drivers License B Category.
Employer:
Nokia Siemens Networks NSN Belgium
Job Title:
Solution Sales Manager
Start Month/Year:
08/2008
End Month/Year:
Current
City:
Herentals
Country:
Belgium
Description:
Solution Sales Manager / Solution Engagement Manager for BSS Solutions (Convergent Charging, Billing and Care) for North and West Africa with focus on Maroc Telecom Morocco, MobiNil Egypt, Mobilis Algeria, Sentel Senegal & Orange Affiliates (Orange Sonatel, Orange Mali, etc.).
As of start of 2011, specializing in Data Charging and Policy Control Solutions (all access types including LTE).
Employer:
Nokia Siemens Networks NSN Austria including Siemens
Job Title:
Lead Technical Support Engineer
Start Month/Year:
03/2006
End Month/Year:
08/2008
City:
Vienna
Country:
Austria
Description:
Projects: Vodafone Malta IN upgrade to charge@once (Malta) & Launch of CONAD first NSN MVNO (Milan)
Responsibilities: Lead Technical Support Engineer
Contribution: As the main customer interface, my task was to ensure the rollout of the platforms and services in accordance with customer expectations. Other tasks include acceptance tests, requirement specification discussions as well as the rollout and cross checking of the delivered services with the customer experience.
Employer:
Nokia Siemens Networks NSN Austria including Siemens
Job Title:
Technical Support Engineer
Start Month/Year:
06/2004
End Month/Year:
05/2006
City:
Vienna
Country:
Austria
Description:
Projects: Various Projects in Europe, Yemen and Kuwait
Responsibilities: Technical Support Engineer within the SCV team
Contribution: Rollout of SCV updates (regular preventive software updates) for Intelligent Networks systems (IN Classic, Charge@Once, Select@vantge) for a wide range of customers including Vodafone Malta, MTS Serbia, T-Mobile Austria, T-Mobile Slovakia, SabaFon Yemen and SiMobil Vodafone Slovenia…
Employer:
SIEMENS I&C Tunisia
Job Title:
Technical Support Engineer
Start Month/Year:
06/2003
End Month/Year:
05/2004
City:
Tunis
Country:
Tunisia
Description:
Project: Intelligent Networks: Integration of Siemens IN@vantage platforms and Operation and Maintenance. for Orascom Telecom Tunisia.
Responsibilities: IN@vantage TAC2 for Implementation, Operation and Maintenance.
