Career Highlights
IPKO Telecommunications, Prishtina, Kosovo
Chief Technology Officer (September 2010 August 2011)
Toucan ICC - Skopje, privately held Infomation, Communication and Consulting co.
Technical Director and owner (April 2010 present)
T-Mobile Macedonia AD Skopje
Chief Information Officer (2007 February 2010)
Chief Information Technology & Customer Services Officer (2006 2007)
MobiMak AD
Chief Information Technology & Customer Services Officer (2001 2006)
Macedonian Telecommunications, MobiMak
Deputy Director, Technical Operations (1999 2001)
Macedonian Telecommunications, MobiMak
Head of Billing and Customer Care (1997 1999)
Macedonian Telecommunications, MobiMak
Associate, Acting Head Billing and Customer Care (1996 1997)
Koda AD
Technical Director (1995 1996)
Macedonian Telecommunications, Department of Telecommunications
Telecommunications Engineer, Associate, Various Roles (1991 1995)
Professional Interest and Objective
Experienced CTO / CIO with extensive project, finance and organizational management skills in Information Technology / Network Technology / Product Development / Customer Services. Focused on business agility and transformation in communication and technology industries. Excellent mix of top management consulting (10 years) and operational accountability as CIO / CTO of multinational telco groups (10 years).
My goal is to transform the Technology into an effective enabler of growth through reliable operations and innovation, while reducing costs through consolidation and retirement.
Profile
Enthusiastic, self-motivating, analytical and professional, with broad international experience and diverse working background in Corporate Governance, Information Technology / Network Technology and Product / Process Development in the area of Telecommunications. Excellent knowledge of the business theory, administrative operations and budgeting, as well as of the communication industry and players in Macedonia and the region. Extremely fundamental and conscious, with excellent work habits that contribute to any project assigned. Excellent communication and negotiation skills, corporate presentation and culture. Well organized and team player, very capable of managing, motivating and leading others to achieve management based objectives.
Education
1991- 2008 - Numerous courses, seminars and congresses in the field of Telecommunications & Computer Science.
1991 Bachelor of Science, Electronics and Telecommunications - Electrotechnical Faculty at the University Sv. Kiril i Metodij - Skopje, Department of Electronics & Telecommunications
1984 Gymnasium "Josip Broz Tito" - Skopje
Courses
Presented and lectured in number of seminars, conferences, workshops of the GSM industry and T-Mobile group of companies
Introduction to Oracle SQL, SQL*Plus & PL/SQL
Administer Oracle7 dB
Advanced SQL & SQL*Plus
Develop Applications with dB Procedures
UNIX Utilities and Commands
Digital UNIX System Administration
Professional Experience
Telecommunications industry experience
IPKO Prishtina, Kosovo, Four-play Operations (GSM, fixed telephony, Internet and DigitalTV/HD)
September 2010 August 2011 Chief Technical Officer
Managed the Technical Area of IPKO Kosovo with 175+ employees and annual budget of 15+M.
Formulated and executed the company's overall, integrated technical strategy in cooperation with the technical staff, internal business clients and senior management, in accordance to the strategic business directions and budgetary constraints of the company.
Provided the overall enterprise information and technology needs for the organization. This includes overseeing all technical strategy, architecture, systems analysis, convergent billing system, application development, database development, systems administration, database administration, and technology operations activities, including systems hosting and systems maintenance.
Provided to organize an adequate scope of resources both in terms of quality and quantity in an overall efficient and customer-oriented organization.
Analyzed and organized the procurement and deployment of major missing technical items needed for reliable and quality operations Cable Modem Termination System, MPLS transport network, GSM extensions, Data Storage solution.
Set the business planning and budgeting process and imposed (previously nonexistent) budgetary discipline with the processes of purchase ordering / approval / invoicing / payment.
Finished the deployment of a 2 year project of convergent real-time billing system optimized the technical solution while retiring redundant components and set the support arrangements in full scope (60% savings)
Revised the major technical expense items while saving 40% of the OPEX budget.
Successfully transferred know-how and defined 10-most important business processes including Business Case planning, Quality Management, Reporting system, IT Policies and procedures.
Set the fundamentals for Telekom Slovenia Group-wide technical council, technical cooperation, service and platform sharing and transfer pricing principles.
Re-organized the team to provide quality, reliable operations and motivated employees, while setting the target-setting matrix (previously non-existent).
Toucan ICC - Skopje, privately held Infomation, Communication and Consulting co.
April 2010 Technical Director and owner
System design and system integration, functional development and system outsourcing for Mediation, Provisioning and Enterprise Application Integration middleware for telco, banking and public sector.
Managing the organization comprised of consultants and developers (that are either being permanently employed or on a per-project basis) and that operate, develop and maintain infrastructure for major telco entities in Republic of Macedonia.
T-Mobile Macedonia AD - Skopje, GSM Mobile Operations
April 2007 February 2010 Chief Information Officer
September 2006 April 2007 Chief Information & Customer Services Officer
Corporate Management
Managed the Information Technology Area at T-Mobile Macedonia, consisting of the following functional units, with 75+ employees
Information Technology
IT Infrastructure
Rating, Billing & Payment
Service Platforms, Messaging, Content platforms
Enterprise Resource Planning / Business Intelligence
Customer Relationship Management / Partner Relationship Management
IT Security, Networking & Data Privacy
Until April 2007 managing the Information Technology AND Customer Services (CS) areas at T-Mobile Macedonia, consisting of the following functional departments, each with 50+ employees
Information Technology Customer Services
IT Operations Call Centre
Billing & Rating Major Accounts
Products and Services Collection group
Management Information Systems VIP / Demo group
IT Development Fraud Management
Inter-carrier Relations and Regulatory Affairs Pro-Active group
IT Security Correspondence and Complaints
Developed and implemented strategies and plans related to Information Technology and Customer Services that fulfill corporate mission statement, business objectives and operational plans Nowadays T-Mobile Macedonia is a full-fledged GSM / 3,5G network with 1,3M+ subscribers and 60+% market share and ISO 90012000 / ISO 14000 QoS certification.
Developed accurate and timely Strategic, Business and Operational Plans for implementation of systems, solutions, products and services, as devised by the corporate and business process planning.
Managed and coordinated implementation of network, systems, services and processes infrastructure and organization, with a total budget of up to 12+ M EUR/year (30%of the corporate total) and with 25+% workforce of the Corporation. In this capacity, responsible in front of the Board of Directors of T-Mobile Macedonia (previous MobiMak) / Macedonian Telecommunications and T-Mobile International Joint Ventures management / Deutsche Telekom South Eastern Europe technical management.
Coordinated and managed relations with external partners, carriers, service providers, vendors and customers, in terms of technical and operational strategy, partner management, information exchange and commercial affairs.
Developed and managed accurate vendor, IT system, service and infrastructure analyses, researches and forecasts.
Managed and coordinated the process of successful evaluation of technical systems and infrastructure that is to be implemented in the network.
Managed and coordinated the activities related to development of solutions, applications and systems, as well as products and utility functions in the network
Rating, Billing & Payment solutions
Customer Relationship Management processes and applications
Corporate Intranet, e-mail and LAN / WAN networking
Data Warehousing and reporting,
Interconnection with external telco entities,
Operation, maintenance and support of IT Platforms in terms of HW and SW, centralized data storage and backup, disaster recovery and business continuance, ISO certifications
Conceptual, technical and commercial development of products and services, Testing and Integration (Value Added and Data Services Voice Mail, SMS, MMS, WAP GPRS, Internet-based)
Technical aspects of the International Roaming,
Fraud Management,
Call Center,
Collection and Back-office departments and operations of the organization.
Developed and maintained a successful collaboration with external vendors, service providers and outsourced technical and technological entities.
Developed and managed the maintenance and support activities on the installed IT infrastructure.
Coordinated and developed the reporting channels in the framework of the organization.
Managed and coordinated the implementation of pricing, regulatory and technical policy related, but not limited to IT and customer service infrastructure.
Coordinated and managed the procedures and actions related to technical development and maintenance of the international roaming activities.
Organized and managed the required IT and customer service support for other departmental needs.
Developed and coordinated procedures for successful execution of the fraud management, collection and legal follow-up activities.
Coordinated, supervised and managed the activities of the call center and back-office customer support functions (Major Accounts / VIP management, Correspondence and Pro-active campaigning and researches).
Coordinated and interfaced all involved departments in the organizational structure for providing technical support, know-how and implementation of required and planned elements.
Developed and managed knowledgeable, skilled and motivated IT and customer support service human resources.
Activities in Corporate Management
Member of a Chief Officers team responsible for layout and execution of the corporate strategy that includes financial, technical operations, services and customer relationship aspects. Responsible for coordination, alignment of the Information Technology and Customer Services issues between the local organization (T-Mobile) and the owner company (Macedonian Telecom), other Parties on the local market (cellular, wireline and ISP operators) and the in the regulatory bodies in the country (Ministries and Agencies).
Acted as a corporate governance / liaison officer between the local organization and global T-Mobile International Joint Venture Technical Management / Deutsche Telekom South Eastern Europe technical management.
MobiMak AD- Skopje, GSM Mobile Operations
August 2001 August 2006 Chief Information Technology & Customer Services Officer
MobiMak AD Skopje got privatized by Matav, Hungary (affiliate of Deutsche Telekom), set as a separate legal entity and subsequently rebranded.
Engagements on the position of CIO at MobiMak were continuation of the previous activities, with an additional portfolio of responsibilities and challenges, such as
Activities in Project / Multy-project Management
Managed the technical aspects of the MobiMak to T-Mobile Macedonia re-branding project.
Managed, participated and prepared project documentation for number of MobiMak internal projects and systems, evaluated bids and project proposals (SMS / VMS, pre-paid system, billing system, LAN / WAN / MMS / WAP, printing & mailing systems, Data WareHousing, Interconnect, Mediation systems, International Roaming clearing houses, content transport platforms OTA / STK / SIM browser, CRM, etc.).
Managed the founding of the Customer Care and Help Desk structures, Point of Sales network, Ericsson PPLE pre-paid light and PPS pre-paid strong systems, AUC / EIR, SIM personalization system, LAN / WAN / GPRS / SMS / VMS infrastructure, etc.
Managed the Billing system, Mediation system implementation and integration teams at MobiMak and subsequent migrations.
Managed, organized and participated in project teams for the processes of budgeting, financial engineering and preparation of financial documentation, business planning, cost / performance analysis, logistics management and deployment management for the IT and marketing operations.
Professional Development
Participated in various seminars (GSM World Congress, Billing, Fraud, CRM, Interconnection, Mach User Group, LHS, Comverse User Group), courses (Oracle, UNIX) and presentations in Macedonia and abroad. Held own presentations in various business areas on such events. Conducted in-house training for different fields (GSM, Customer Care, Billing, business development etc.)
Familiar with enterprise customers Banks, Government, Manufacturing, Services, ISPs, Vendors.
Familiar with technologies Mobile, Communications, Internet, Financial Systems, Enterprise Networks and Workflow.
Familiar with platforms/product portfolios Compaq Windows, UNIX & VMS, SUN Solaris, Cisco IP & ISDN, Marconi ATM & IP, Microsoft OS's & Tools, Oracle Database Engines & Tools, Comverse SMS & VMS, Ericsson, and other.
Macedonian Telecommunications, MobiMak - Skopje, GSM Mobile Operations
November 1999 July 2001 Deputy Director, Technical Operations
April 1997 - October 1999 Head, Billing and Customer Care
May 1996 - March 1997 Associate, Acting Head Billing and Customer Care
Activities in Project / Multy-project Management
Participated as a founding expert-team member for set-up of the first GSM network and operations in Macedonia in 1996 within the operational framework of the incumbent state operator Macedonian Telecommunications. Responsible for the Billing, Customer Care and Information Technology aspects.
Coordinated the business process mapping, policy implementation and system integration of IT and Core Network elements at MobiMak.
Participated in the privatization process of Macedonian Telecommunications in 2001. Was responsible for the IT / CS due-diligence liaison with the investors. The process ended successfully with a buyout of 51% of the shares by Matav, Hungary. MobiMak has been evaluated as the highest valued asset of the company.
Participated in the separation process of MobiMak from the rest of Macedonian Telecom. The process has been successfully finished as of August 1, 2001.
Managed, participated and prepared project documentation (expansion of the GSM network in y.2000), bids (Kosovo GSM Network).
Operational Activities
Participated and personally exercised wide portfolio of activities, such as Operation and Maintenance of the billing system, Technical Coordination of International Roaming TADIG / IREG, Clearing House (MACH) handling, purchasing administration, contacts and negotiations with clients & suppliers, site visits and visits to partners abroad, assessment of product portfolios, establishment of partnerships (VISA, Diners Club International, Master Card, Commercial Banks in Macedonia).
Activities in Product and Service Development
Managed and participated in the product and services establishment and development (both for the post-paid and pre-paid), tariff modeling and business strategy development.
Activities in Marketing
Participated in devising and preparation of basic marketing strategy, monitoring of marketing plans, organization of professional presentations and seminars, creation of corporate image and marketing approach of the company.
Security industry experience
KODA AD - Skopje, Corporate Security Solutions & System Design
July 1995 - May 1996 Technical Director
Prepared of project documentation for Intrusion Detection Systems, Alarm Management Systems, CCTV, Personal and Product Identification and Registration Systems.
Organized project teams in the phase of preparation, contacts with clients & suppliers, site visits (corporate premises and military compounds).
Developed technical documentation on various business cases, conducted evaluation of different system / supplier solutions.
Organized marketing activities, presence at the Infocom computer show.
Management complete projects from the phase of assessment until the installation.
Macedonian Telecommunications, Department for Telecommunications Skopje, Telephone Traffic Management
November 1991 - June 1995 Telecommunications Engineer - Associate
Participated as a team member in establishment of the International Telephone Traffic Routing and Settlement Bureau at the Department of Telecommunications (the breakdown of former Yugoslav republics left Macedonia completely cut-off of direct international telephone and telegraph connections with the world).
Managed of the International Telephone Traffic accounting, settlement, routing, quality management and monitoring.
Participated in design, modeling and development of software applications for International Telephone Traffic accounting.
Participated in negotiations for set-up of the fundamental inter-operator relations with the neighboring and major international Telco carriers.
Electronic media experience
VIPShow @Telma TV- Skopje, private TV production
2002 2003, February 2009 present freelance Technical Producer and Organization Manager
Acts as a technical coordinator and organization manager for production of a private TV show VIPShow that is aired on Telma TV (with national concession). More than 100 half-an-hour emissions produced with very diverse set of technical and logistical requirements. Organized and participated in the content capturing in many countries (Croatia, Greece, France, Italy, Nepal, Serbia Slovenia, USA). Coordinates the A/V post-production.
Organize project teams in the phase of preparation, contacts with participants, interviewees, and completely organizes the technical production of the show.
Languages
Excellent written and spoken English and Serbian-Croatian. Good understanding and communication in Bulgarian & Slovenian (can read both). Fair understanding in written German.
Personal Data
Divorced, one child age 14
Born on Oct. 21, 1966
Citizenship Bulgarian and Macedonian
Served in the army 1984-85 in Zagreb and Belgrade (mandatory)
No submited work experiences
Education Level:
Bachelor's Degree
School Name:
Electrotechnical Faculty at the University Sv. Kiril i Metodij
