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Telecom Order Analyst , Order Management and Circuit Provisioning

Resume Keywords: l Expertise in processing ASR (Access Service Request)l Expertise in processing LSR (Local Service Request)l Expertise in exchanging information with LEC (Local Exchange Carrier)l Expertise in circuit provisioningl Expertise in handling escalations both w

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CURRICULAM VITAE

Mahendra Sindhe G
D.NO. #49, Vijaya Nivasa, 3rd cross, Devegowda layout Adugodi, Bangalore-30.

Mob 9986175584
Email mahendra8055@gmail.com

Career Objective

Have a quest to work in professional atmosphere, which will help me to impart knowledge about the latest technologies in the world of information by virtue of my sincerity and dedication. I intend to contribute positively towards the growth and prosperity of the company.

Areas of expertise include

l Expertise in processing ASR (Access Service Request)l Expertise in processing LSR (Local Service Request)l Expertise in exchanging information with LEC (Local Exchange Carrier)l Expertise in circuit provisioningl Expertise in handling escalations both with Customers and LECsl Knowledge in Fiber Capacities and bandwidths for data linesl Good knowledge in customer relations and service deliveryl Good communication and interpersonal skills l Good leadership qualitiesl Ample knowledge in software programming


Professional Experience

Synchronoss Technologies, Bangalore (Nov/08- Till date)
A Synchronoss technology is the leading global provider of on-demand transaction management software platforms for connected devices. Acquired Wisor Telecom in 2008, company that was into telecom order management and circuit provisioning, development of telecom OSS products like VFO (Virtual Front Office) that is being used now by major carriers in U.S like Frontier, Century link, Level 3 Communications, Global Crossing etc.




Projects and Roles
Circuit Provisioning and Order Management for XO Communications (Aug 2009 Till Date)
Providing Circuit provisioning and telecom order management. XO is a leading CLEC who provides services in U.S. The role is to manage global orders through different in-house systems, ensuring that key milestones are achieved and customers and carriers are regularly updated.
Job Description

l Has been leading Circuit provisioning and Order management team.
l Validate CFA facilities and location information with ILEC/CLEC.
l Place orders on carriers and track them so that they deliver on time.
l Coordinating between Sales, Circuit design, Ordering and Network activations team.
l Obtain price quotes from carriers and work on agreements between Carrier and Customer.
l Have been successfully doing escalations with LECs to meet customer expectations.
l Organize, coordinate and schedule customer activations with Field-Ops and engineers.
l Maintain database and documentation.
l Training new recruits about the process.

Circuit Provisioning and Order Management for Global Crossing (Nov 2008 Aug 2009)
Providing Circuit provisioning and telecom order management services for Global Crossing, who is a leading CLEC who provides services in U.S. The role is to manage global orders through different in-house systems, ensuring that key milestones are achieved and customers and carriers are regularly updated.
Job Description

l Validate CFA facilities and location information with ILEC/CLEC.
l Place orders on carriers and track them so that they deliver on time.
l Coordinating between Sales, Circuit design, Ordering and Network activations team.
l Escalate with LECs to meet customer expectations.
l Organize vendor meets if required.
l Organize, coordinate and schedule customer activations with Field-Ops and engineers.
l Update all systems and tasks with relevant information.

Educational Qualification

l BCA (Bachelor of computer application) from Kuvempu University shivamogga
l SSLC, Paper Town High School, Bhadravathi.
l Govt. silver jubilee, pu college, Bhadravathi

Technical Skills

Basic computer Microsoft office tools.i.e Word, Excel, Power point, Access Programming Languages C, C++, and Java.
Database Concepts SQL.



Personal Details

Date of Birth 15th May, 1987
Gender Male
Marital Status Single
Nationality Indian
Religion Hindu
Languages Known English, Hindi, Kannada and Marathi.
Permanent Address D.NO. #49, Vijaya Nivasa, 3rd cross, Devegowda layout
Adugodi, Bangalore-30.

Strengths

Team Development, Client Interaction, Client Satisfaction, strong organization, belief in self, self -confidence, Strategic Vision, Optimistic Attitude, love to learn new things, Managerial Skills. Having belief in job done anyhow, anywhere, anytime.

Weakness

Overeating..

Declaration

I hereby declare that all the above-furnished information is true & best of my knowledge

Place Bangalore
Date Mahendra Sindhe G.



Employer: Synchronoss Technologies
Job Title: Telecom Order Analyst , Order Management and Circuit Provisioning
Start Month/Year: 11/2008
End Month/Year: Current
City: Bangalore
Country: India
Description: l Expertise in processing ASR (Access Service Request)l Expertise in processing LSR (Local Service Request)l Expertise in exchanging information with LEC (Local Exchange Carrier)l Expertise in circuit provisioningl Expertise in handling escalations both with Customers and LECsl Knowledge in Fiber Capacities and bandwidths for data linesl Good knowledge in customer relations and service deliveryl Good communication and interpersonal skills l Good leadership qualitiesl Ample knowledge in software programming
 
Education Level: Bachelor's Degree
School Name: KUM
Major: Computer Applications
City: Bangalore
Country: India
Graduation Date: 03/03/2008
Description: Not Specified

Languages

English Fluent
Job Category: Wireless Telecom Jobs
Job Type: Contract to Permanent Job
Job Status: Immediate
Desired Salary: $0 Unspecified
Desired Location: Bangalore
Willing to Relocate: No