Solid Experience in OAM (Operations, administration, & maintenance), installations, configurations, integrations and all forms of system support and analysis for UNIX based machines as an engineer and team lead in the Intelligent Networks department. Customer oriented team player with strong leadership, communication and decision making skills. Demonstrated ability to resolve highly complex system level issues, recommend and implement standards and procedures, and launch network related projects.
AREAS OF EXPERTISE
- Intelligent Networks
- Bash scripting
- Troubleshooting, Problem & Root Cause Analysis, Emergency Handling
- Developing Process & Performance Improvement Methods
- Project Implementation & Launch
- Organizational & Team Supervision Skills
- Customer Dialogue
TECHNICAL PROFICIENCIES
Tools VAD, CHRIS, SMAF, VOMAD, LEMAF, MATLAB, PSpice, Circuit Maker, AutoCAD R14, Adobe Photoshop, MSOffice, PuTTY, FEKAT, ICTS, HP Openview Service Desk.
Languages UNIX, Linux, Bash Scripting, Vi editor, Basic SQL, PLC TSX 17-20 (programming using GRAFCET & LADDER). Operational knowledge of Oracle, mySQL Informix databases
Platforms & OS Fujitsu Siemens (FSC) and SUN Fire machines. Windows, Sun Solaris, Linux RedHat.
IN Protocols & Networking INAP (IN Application Part), CAMEL 2/3 (CAP2/3), Mobile Application Part (MAP), SS7, RTP, Understanding & knowledge of IN role in a GSM network.
KEY ACHIEVEMENTS
- Implemented & Launched SMS Non Stop Bundling project for Telenor Pakistan. Project enabling was done on System Test Bed & System Integration in Beijing, China. Received Award of Recognition & Appreciation from Customer
- Organized Internal & External IN Operations Workshops that focused on teaching team members about various new and existing aspects of the IN system. Received award of Appreciation from Higher Management.
- Automated the generation of all daily IN statistics by formulating bash scripts and macros.
- Created the IN Team Mini Troubleshooting Guide, a comprehensive manual for Intelligent Network Procedures and Solutions.
- Developed & Documented Standard Operating Procedures for all major IN Activities.
VOLUNTEER EXPERIENCE
Oakland Family Services, Michigan
- Volunteered at Childrens learning & After Care Center. Supervised & interacted with young children. Assisted lead teacher in making arrangements, teaching, clean up, playing and reading.
PROFESSIONAL EXPERIENCE
Nokia Siemens Networks (NSN) May 2005 Feb 2009
Intelligent Networks Team Leader & Engineer
- Operations, Administration & Maintenance (OAM), Customization and Team Coordination for Intelligent Network Elements
* Siemens IN@vantage 7.5, 7.6.1, 7.6.2 & charge@once premium1.0.1.1 (on FSC PW900 & PW1500)
* ServiceXpress CX, TMD, XLogin, XBonus (on SUN Fire V440 & V890)
* Backup & Restore Networker and @commander v8.5, 9.0 (on FSC PW450)
* eServGlobal VOMS, MPOS, IVR, USSD, RESP, PRESP (on FSC PW450 and SUN Fire V240 & V440)
- Performed Installations for new software, upgrades and hot patches (for rectifying service or platform problems). Implemented new services, features and configuration updates and coordinated with teams during launch of new promotional features. (SMS VOICE Bundle projects, definition of new International Roaming partners on IN machines). Coordinated with NSN, Sales, customer teams as well as commercial teams during acceptance testing of new services and charging scenarios.
- System Integration of IN with MSC/HLR/GPRS/VAS as well as with other IN entities.
- Handled Emergency cases including system or service outage/degradation or severe system malfunctions.
- Experienced in remote and onsite troubleshooting software / hardware issues, from subscriber level to network wide issues and when required, provided symptoms and logs for use by emergency support teams.
- Resolved trouble tickets opened by SLM teams where problem diagnosis, analysis and resolution done in compliance with SLAs.
- Developed Bash/shell scripts for optimizing and automating processes (batch, repetitive, stats related) and collecting large amounts of data (customer requirements).
- Planned and conducted various network wide audits and coordinated with teams to optimize network performance
- Performed daily checks, performance and fault monitoring on
* 20 IN platforms, 18 SX, 21 B&R, 6 @com and 40 eSG machines (Frequently provided logs and reports for them)
- Complete understanding of service traces, TSP and SS7 protocols.
- Executed System, Service & Tariff Management Tasks enabled & disabled Services, conducted batch operations (scheduled and unscheduled), created & modified providers, subscribers, users and their properties.
- Prepared & presented O&M reports containing weekly, monthly and quarterly trends of various KPIs.
- Assigned & Coordinated Tasks & Targets for IN team members as Team lead. Supervised and provided technical guidance where required.
- Trained & enabled fresh recruits on IN concepts, tasks, and scripting.
Siemens Oct 2004 May 2005
Project Engineer
- Managed information for acceptance and leasing of numerous BSC & BTS sites for South Region during Rollout of Telenor and helped to attain the customer goals
- Tracked & updated the status of sites using Capri database software on a daily basis
- Documented and categorized acceptance data for each site and stored in a systematic manner
Unilever Summer 2003
Sales & Marketing Intern
- Executed surveys in shops, distribution and sales offices for the sales tracking database ULTRA, to identify its benefits & problems and to determine its utilization in the market. Analyzed the database and provided solutions
- Implemented the database in the market & distributions
SPECIALIZED TRAINING
Siemens Training Center for IN Charging (TCIC) Vienna, Austria 2005
- IN@PLATOP IN@vantage Platform Operating V7
- IN@SERVADM IN@vantage Service Administration & Operation V7
Techaccess Pakistan (Pvt.) Ltd. Islamabad, Pakistan 2005
- Intermediate & Advanced System Administration for SolarisTM 9
EDUCATION
BS Electronic Engineering
GIK Institute of Engineering Sciences & Technology, Topi, Pakistan 2000 - 2004
Employer:
Nokia Siemens Networks
Job Title:
Intelligent Networks Team Lead & Engineer
Start Month/Year:
05/2005
End Month/Year:
02/2009
City:
Islamabad, Lahore
Country:
Pakistan
Description:
- Operations, Administration & Maintenance (OAM), Customization and Team Coordination for Intelligent Network Elements
* Siemens IN@vantage 7.5, 7.6.1, 7.6.2 & charge@once premium1.0.1.1 (on FSC PW900 & PW1500)
* ServiceXpress CX, TMD, XLogin, XBonus (on SUN Fire V440 & V890)
* Backup & Restore Networker and @commander v8.5, 9.0 (on FSC PW450)
* eServGlobal VOMS, MPOS, IVR, USSD, RESP, PRESP (on FSC PW450 and SUN Fire V240 & V440)
- Performed Installations for new software, upgrades and hot patches (for rectifying service or platform problems). Implemented new services, features and configuration updates and coordinated with teams during launch of new promotional features. (SMS VOICE Bundle projects, definition of new International Roaming partners on IN machines). Coordinated with NSN, Sales, customer teams as well as commercial teams during acceptance testing of new services and charging scenarios.
- System Integration of IN with MSC/HLR/GPRS/VAS as well as with other IN entities.
- Handled Emergency cases including system or service outage/degradation or severe system malfunctions.
- Experienced in remote and onsite troubleshooting software / hardware issues, from subscriber level to network wide issues and when required, provided symptoms and logs for use by emergency support teams.
- Resolved trouble tickets opened by SLM teams where problem diagnosis, analysis and resolution done in compliance with SLAs.
- Developed Bash/shell scripts for optimizing and automating processes (batch, repetitive, stats related) and collecting large amounts of data (customer requirements).
- Planned and conducted various network wide audits and coordinated with teams to optimize network performance
- Performed daily checks, performance and fault monitoring on:
* 20 IN platforms, 18 SX, 21 B&R, 6 @com and ~40 eSG machines (Frequently provided logs and reports for them)
- Complete understanding of service traces, TSP and SS7 protocols.
- Executed System, Service & Tariff Management Tasks; enabled & disabled Services, conducted batch operations (scheduled and unscheduled), created & modified providers, subscribers, users and their properties.
- Prepared & presented O&M reports containing weekly, monthly and quarterly trends of various KPIs.
- Assigned & Coordinated Tasks & Targets for IN team members as Team lead. Supervised and provided technical guidance where required.
- Trained & enabled fresh recruits on IN concepts, tasks, and scripting.
Employer:
Siemens
Job Title:
Project Engineer
Start Month/Year:
10/2004
End Month/Year:
04/2005
City:
Karachi, Islamabad
Country:
Pakistan
Description:
- Managed information for acceptance and leasing of numerous BSC & BTS sites for South Region during Rollout of Telenor and helped to attain the customer goals
- Tracked & updated the status of sites using Capri database software on a daily basis
- Documented and categorized acceptance data for each site and stored in a systematic manner
Education Level:
Bachelor's Degree
School Name:
GIK Institute of Engineering Sciences & Technology
Major:
Electronic Engineering
City:
Topi, Swabi
Country:
Pakistan
Graduation Date:
31/05/2004
Description:
Not Specified
Languages
English
Fluent
Job Category:
Nokia Siemens Networks (NSN)
Job Type:
Any Job Type
Job Status:
Immediate
Desired Salary:
$0 Unspecified
Desired Location:
within 25 miles radius of Rochester Hills, Michigan
