I am a 26 year old Diploma graduate in Telecommunications Engineering currently working as a Customer Support Engineer at Afsat Africa Communications Ltd/iWay Africa Ltd.
As a customer support engineer my main duty is to ensure that customers are supported by keeping to Afsat’s standards of offering high speed satellite broadband internet solutions to over 26 African countries using very small aperture Terminals (VSATS).
I support the customers daily by trouble shooting, managing and maintaining internet solutions and products supporting the internet link.
Over the 3 years I have been with Afsat Communications, I have gained extensive knowledge and upgraded my skills in telecommunications engineering. To gain more on this field I have pursued and have been certified as a (CCNA) and a CWNA to give me a wider knowledge of networks and I am currently studying for my CCNP certifications.
With my experience and skills I feel that if given a chance I can positively contribute to the growth and maintenance of Hedger’s network. I have learnt to work productively in an environment of constant pressure from clients and I am willing to learn and understand new trends and strategies in the communication world.
I have attached a copy of my CV and would be available to attend an interview on request.
I look forward to hearing from you soon.
Yours faithfully,
________________
Peter K. Kavita
Employer:
AFSAT AFRICA COMMUNICATIONS LTD
Job Title:
SENIOR CUSTOMER SUPPORT ENGINEER
Start Month/Year:
07/2005
End Month/Year:
06/2008
City:
Nairobi
Country:
Kenya
Description:
Responsibilities
• Customer support on chat, on call and on site and ensure customer targets are met.
• Installation and maintenance of the communication networks including VSATs, WLL systems and wired networks.
• Installation project management.
• Customer Liaison and network efficiency evaluation.
• Ensure continuous improvement of Customer Support procedures to increase the customer satisfaction in conjunction with our billing, logistics and Network Management Center teams.
• Provide quality team leadership and direction in order to ensure delivery of reputable world class customer support and promote and maintain the company’s image.
• Contribute to the development of periodical communication vehicles and bulletins as part of the iWay education and capacity building team.
• Managing and troubleshooting the iWay VoIP solution to offer toll quality voice communication
• Provide online assistance to AFSAT engineers in other countries to set up Vsat terminals in remote sites
• Manage and troubleshooting mail systems and mail related complaints.
• To ensure that solutions such as RIIG (Remote Internet Iway Gateway) and other offered services are effectively and efficiently implemented.
