PROFILE:
A versatile, analytical and hardworking Communications Engineer with a practical hands-on approach to design and problem solving, who perseveres to achieve the best results. Able to quickly analyse situations and devise sound solutions to problems and can quickly grasp complex telecommunications concepts. Proven ability to manage and complete projects to the highest standard, with meticulous attention to detail, meeting set timelines and deadlines.
MAJOR ACHIEVEMENTS:
• Successfully redesigned and upgraded a 41 branch bank VSAT network, delivering end to end IP connectivity, enhanced bandwidth management and simplified network monitoring for the client. This significantly improved the performance of the Bank’s core banking system (CBS) and increased the average uptime of the branches and their ATMs.
The project involved RF redesign, end to end IP routing design through the VSAT network, bandwidth management scheme and integration with the rest of the bank’s network. Successfully managed the operations/project from inception to delivery and commissioning within tight timelines and with minimal disruption to the bank’s operations.
• Successfully designed and implemented a 6 branch VSAT network for a leading Microfinance Institution in Kenya, providing their remotest out-posts with reliable and efficient connectivity to the core banking system and international money transfer network. The Project involved RF design, IP routing design and integration with the rest of the institution’s network, project/operations management from inception to delivery and commissioning of the network within specified timelines and with minimal disruption to the rest of the network.
• Involved in the leadership of a Technical Support Team for a leading VSAT Broadband provider in Africa that won an award at WCA (World Communications Awards), 2007 for Best Operator in a Developing Market
CAREER HISTORY:
Network Support Manager; AFSAT Communications Kenya Ltd, July 2007 – Date
Research, planning and development of company product offerings as part of the Operations team.
Design and implementation of client VSAT and telecoms Networks
Project planning and management
Responsible for the management of the operations and maintenance teams
Oversee the day to day operations and maintenance requirements of the client networks
Team capacity building through training, evaluation and regular appraisal
Development and evaluation of technical operation procedures and workplace safety regulations
Bandwidth resource acquisition and utilization management.
Equipment purchase approval and quality evaluation
Overall quality control of company’s technical operations.
Major Projects Undertaken:
1. Design and Implementation and Integration of a 6 branch VSAT network as part of the countrywide WAN for a leading Micro-Finance Institution.
2. Redesign and upgrade of a 41 branch VSAT network for the largest Local Bank in Kenya. This included routing design, VSAT Network redesign from Frame-relay to full IP Network.
Assistant Manager, Product/Customer Support; AFSAT Communications Africa Ltd, November 2006 – July 2007
Oversee all aspects of technical support to the customer base across Africa
Quality control in complaint resolution
Team capacity building through training, evaluation and regular appraisals
Distributor technical training and support management
Efficiency evaluation and redesign of support processes and procedures
Installation inspection and quality control
Operational design and management of new systems rollout
Major Achievements:
1. Involved in the leadership of a support team that contributed majorly to winning the WCA Award 2007 for Emerging Markets, by Afsat Communications Ltd
2. Conducted technical and operational training to distributors for a platform migration of all clients in the Southern Africa region; based in Angola. Also involved in management of the migration project at the onset.
3. Operational process redesign and management that improved turnaround times for operational issues and reduced mean times to resolution of customer complaints.
Product/Customer Support Engineer; AFSAT Communications Africa Ltd, March 2005 – October 2006
Customer Network design
Customer liaison and network efficiency evaluation
iWay Network user/client support
Distributor Technical Training and Support
Communications hardware troubleshooting and diagnostics
Installation and maintenance of Communication Network (VSAT) equipment.
Network Monitoring and Management
Installation project management
Installation inspection and standards check
Major Achievements:
1. Provided technical and operations training to new distributors in Kenya, D.R Congo and Mozambique
Operations Engineer; AFSAT Communications Africa Ltd, January 2005 – March 2005
Site planning and site survey for VSAT installations.
iWay VSAT remote terminal installation and commissioning
VoIP terminal commissioning and integration
Network integration with the iWay system.
Maintenance and troubleshooting of iWay installations.
Installation inspection and standards check
Technical Operations; Lynx Systems Ltd, April 2004 – December 2004
Computer Hardware sales and maintenance
Alarm system sales, installation and maintenance
General supervision of technical operations
Sales Technician; AUA Industria Ltd; February 2003 – August 2003
Security systems sales and installation (alarms, cctv, fire equipment)
QUALIFICATIONS/EDUCATION:
• 1997–2002 University of Nairobi - B.Sc., (Hons.)Electrical and Electronics Engineering
Second class honours; Light Current (Communications) Option.
Final year project: modeling of a Soft-PBX Telecommunication module based on a dialogic (Intel) telephony board, supporting voice and data communication.
• 1992-1995 Alliance High School
• Sat the K.C.S.E in 1995 and attained a mean grade of A-(minus)
• Grade attained in Mathematics – A (plain)
• Grade attained in English – A-(minus)
ADDITIONAL INFORMATION:
Global VSAT Forum (GVF) Certified – Level 3 S
Advanced Network Administration - Cisco
Elementary Linux administration – mail systems and network monitoring tools
Programming in Visual Basic 6.0 including TAPI applications, Visual C++.
Web development using HTML 4.0
Employer:
Afsat Communicaitions Kenya Ltd
Job Title:
Network Support Manager
Start Month/Year:
07/2007
End Month/Year:
Current
City:
Nairobi
Country:
Kenya
Description:
Network Support Manager; AFSAT Communications Kenya Ltd, July 2007 – Date
Research, planning and development of company product offerings as part of the Operations team.
Design and implementation of client VSAT and telecoms Networks
Project planning and management
Responsible for the management of the operations and maintenance teams
Oversee the day to day operations and maintenance requirements of the client networks
Team capacity building through training, evaluation and regular appraisal
Development and evaluation of technical operation procedures and workplace safety regulations
Bandwidth resource acquisition and utilization management.
Equipment purchase approval and quality evaluation
Overall quality control of company’s technical operations.
Major Projects Undertaken:
1. Design and Implementation and Integration of a 6 branch VSAT network as part of the countrywide WAN for K-REP bank.
2. Redesign and upgrade of a 41 branch VSAT network for KCB. This included routing design, VSAT Network redesign from Frame-relay to full IP Network.
Education Level:
Bachelor's Degree
School Name:
University of Nairobi
Major:
electrical & electronic engineering
City:
Nairobi
Country:
Kenya
Graduation Date:
Not Specified
Description:
Not Specified
Education Level:
Bachelor's Degree
School Name:
University of Nairobi
Major:
Electrical & Electronic Engineering
City:
Nairobi
Country:
Kenya
Graduation Date:
Not Specified
Description:
Concentration in Light Current (Communications Engineering)
