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Job Details
Executive Recruitment Services (ERS)
Posted - 23/01/2008

IT Technical Services Manager - RF or Voice

Company Executive Recruitment Services (ERS)
Job Type Contract Job
Job Category 3g RF Design WCDMA UMTS Job
Salary N/A
Location United Kingdom
Region: Northern Europe
Requirements
Education Bachelor's Degree
Work Experience 2-5 years
Job Reference
Details IT Technical Services Manager / RF or Voice - nr Maidenhead. Leading technology services company require a technical services manager for a pivotal role within the company. Key Responsibilities as follows; Manage each area of activity within the Technical Group to ensure appropriate levels of support are provided to external partners, to the EMEA sales organisation, and to other company departments requiring technical input or assistance Manage the allocation of technical resources and their deployment according to need/severity of field problems; ensure resolution of all issues within accepted service levels Establish core processes and procedures for all technical support and technical training requirements for the EMEA group and evolve these over time as Company and market needs change and develop Ensure excellent channel technical management including: clear, timely and relevant communications, responsive follow through effective advocacy for partner issues within internal departments Collaborate extensively with peers, the sales organisation, Product Marketing and Management, Customer Service and members of the escalation team including Product Support Engineers and Developers to: ensure resolution of customer issues, develop product enhancements/customisations support the development of interfaces to other systems (WMS and ERP platforms, databases) actively contribute to a growing knowledge network which improves company effectiveness and information available to resellers. Recruit, develop and motivate the Technical Group to achieve the highest standards of performance and manage the Group in line with Company policies and procedures A successful record in technical management roles in technology companies, including sound experience of supporting direct / indirect sales channels – ideally in an international environment and ideally coming from a company in the £100-200m+ sales sector. Excellent software and hardware capabilities, including programming skills and preferably software development experience. Knowledge of RF networks and ideally some experience with Voice technology. Effective decision-maker, able to operate under pressure, determine priorities and manage available resources effectively Great opportunity to help the continued growth of the company. Please send a full cv to Mark Bradshaw to the email sddress below, or call him on 01923 225581 for more information.
Job summary: Job: IT Technical Services Manager - RF or Voice United Kingdom, Northern Europe, Executive Recruitment Services (ERS), category: 3g RF Design WCDMA UMTS Job
Candidates suitable for this job: 271
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