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Job Details
Posted - 16/08/2007

OSC Contractor

Company Glotel
Job Type Contract Job
Job Category Other Jobs in Telecom Industry Job
Salary N/A
Location Dallas, USA
Region: North America
Education Associates
Work Experience 1-2 years
Job Reference

Our client is an Industry Leader and is searching for a OSC Contractor. This is a 1 year contract position with extensions yearly based on performance.


--JOB DUTIES:As part of a OSC Contractor Team, you will be responsible for:

*Communicating with end-user customers, call centers, external vendors via telephone or electronic mail.
*Although other duties may consume the majority of this position overall responsibilites, this position is expected to be available to receive incoming calls and/or electronic mail for the duration of their shift.
*Trouble and Network Isolation using complex reasoning and lofical trouble isolation techniques, this position is required to diagnose network and system-related trouble and effect action to restore, resolve or escalate customer, call center, and vendor trouble reports.
*This position must have working knowledge of all of the following systems or applications to isolate and resolve customer, call center, and venfor reported trouble: Remedy to review and update trouble reports for issues that have been referred or escalated from other call centers and vendors.
*MS Office Suite which is a set of software applications that include word processing, electronic spreadsheet, graphical presentations and database management.
*This position will regularly interface with customers, call centers, and vendors while pursuing successful resolution to customer complaints.

SKILLS: Must have the following experience:

*Education Level Desired: Associates Degree, Technical Certification, Undergraduate Degree
*Heavy UNIX and LINUX skills and or training. Will be monitoring networks and applications.
*Must have experience with an ISP, Telco or NOC and know how to troubleshoot networking issues and will work on FTTP issues.
*Required Operating Systems: LINUX, MS DOS, Red Hat LINUX, UNIX System V, Windows 2000, 95, NT, and XP
*Desired Operating Systems: Solaris, SunOS, System 7, System 8,
*Desired Related Industry Experience at least 5-10 years
We prefer candidates who can demonstrate experience with any of the following:
b)Network Operations
c)Network Performance
d)Network Architecture
e)Client Server
g)O & A Monitoring
i)Security Management
j)system Administration: DHCP, FTP Servers
*Ability to work a 24x7x365 schedule
*Must have customer contact/call center experience
*Must be proficient with a troulbe tracking/reporting system (like Remedy)

Desired Skills

*Working knowledge with HP Vantage Point, Whats Up Gold, MS Office
*Working knowledge of COPS, TAS, IIRISnGEN beneficial
*Working knowledge and practical application of ASP, HTML, and Java programming languages
Job summary: Job: OSC Contractor USA, Dallas, North America, Glotel, category: Other Jobs in Telecom Industry Job
Candidates suitable for this job: 30
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