Employers register here
search resumes, live profiles & candidates, find online candidates, telecom wireless jobs, live jobs search engine, post telecoms jobs free
Candidates register here
submit resume, telecom wireless jobs & careers telecom contracts, technical advice, industry gurus wireless technology experts, socialize & have fun :)
Employers on-line (45)
Candidates on-line (701)


Telecom Wireless News
by categories
Latest Telecoms News
Job Details
Posted - 03/01/2012

Fromt Office Network Surveillance Engineer

Company Rize Consulting
Job Type Contract Job
Job Category !Technical Engineering Jobs in Telecoms Job
Salary N/A
Location Riyadh, Saudi Arabia
Region: Middle East
Requirements
Education Bachelor's Degree
Work Experience 5-10 years
Job Reference
Details Responsibilities
Monitor and manage 2G/3G network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently. This also includes providing escalation and notification of Minor, Critical and Major incidents/outages.
Monitor alarms and performance information on the 24x7 basis.
Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
Perform periodical network backups and health checks to determine network status.
Respond to Network Customer Support Team within agreed SLA time frame.
Create and update/manage trouble tickets for any detected problem.
Ensure all docket information are capture in activity log
Managing technical escalation to ensure faults is rectified within agreed SLAs.
Perform Escalation and Notification to keep management and other business units informed during system outages.
Assist the FO shift leader in producing activity report for KPI calculation.
Check and certified new network elements to be commissioned in operation environment within agreed KPI. (BIS)
Assist the operation team in process improvement and ongoing development of tools and system.
Ensure proper work progress, shift handover, data communication, team work spiritetc.

5 Authority
Suggest to Front Office Manager for any potential competence development of team members.
To support and suggest uniform organizational processes.
Assist Front Office Manager to implement changes in the processes & team structure as and when required.
Authorized to suggest the severity level of any potential major incidences.
Authorized to escalate to manager for any technical support constraint.
Authorized to interact efficiently with concerned persons to solve problems ASAP.

6 Main Tasks

6.1 General, independent of system
Monitor alarm event panels, Ericsson OSSRC, RBS, BSC& RNC etc.
To support the NOC organization in regards to daily support issues.
To suggest actions and initiatives to enhance daily operations within the NOC.

7 Competence requirements

7.1 General Competence
Good knowledge in written and spoken English
Good communication skills
Good in analytic and investigation technique
Excellent team player

7.2 Technical Competence

Good knowledge in Ericsson Radio GSM and RAN.
Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics.
Good knowledge about network operation center processes and interfaces.
Good knowledge of network implementation / integration processes.
Good PC skill.
Job summary: Job: Fromt Office Network Surveillance Engineer Saudi Arabia , Riyadh, Middle East, Rize Consulting, category: !Technical Engineering Jobs in Telecoms Job
Candidates suitable for this job: 33
Save Apply Now Email Friend View all jobs listed by this employer
One click Twitter Jobs posting

Comments for: Fromt Office Network Surveillance Engineer job

Adding comments allowed only for registered & logged in users.

Discuss Telecom job opportunity for Fromt Office Network Surveillance Engineer on 3G Wireless Jobs Forums