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Job Details
Posted - 26/07/2007

Service Engineer

Company PAETEC
Job Type Full-Time Employment
Job Category Other Jobs in Telecom Industry Job
Salary N/A
Location New York, USA
Region: North America
Education Any
Work Experience Any
Job Reference
Details Job Description:

To serve as technical resource for the Sales staff and be responsible for coordinating installation of complex orders defined as dedicated long distance, local, or internet orders. Assist Sales by determining the technical requirements and equipment necessary to provide all services requested by the customer. Develop custom solutions to meet customer needs.Attend sales appointments as necessary. Prepare order forms and VISIO network/circuit drawings to process orders sold by Sales. Coordinate cutovers with customer, external vendors and PAETEC support personnelTest all PAETEC provided voice and data services and dialing plans. Observe, maintain and participate in the development of PAETEC Engineering standards. Participate in order processing and/or Operations meetings to provide insight on technical issues relative to customer orders. Perform site surveys to identify all installation and hardware requirements. Install channel banks, routers and DSU/CSUs. Provide Technical support to Account Managers and Installers/Field Technicians during cutovers. Act as a direct technical contact/liaison with customers and vendors during the order process and installation. Assist on maintenance calls to help identify and test solutions.
Understanding of Voice & Data Communications to include: Analog and Digital Communication and Transmission Line Coding (Pulse Code Modulation, AMI, B8ZS) and Framing (SF, ESF) Signaling (Dial Pulse, Touch Tone, MF, E&M, etc.) Trunking Concepts (FGB, Two Way, DID, DOD, PRI, etc.) T-Carrier (DS0, DS1, DS3, STS1)

Dedicated internet, frame relay and VPN Ability to develop circuit diagrams using VISIOUnderstanding of Switching concepts to include: 5ESS, DACS, PBX, Key systems, ISDNAbility to understand and define AC & DC power requirements Telecommunications wiring, cabling and demarcation.

Ability to operate test equipment required to execute all necessary analog and digital testing. Analog But Set, T-Bird Digital Tester, etc. Knowledge of the PaeTec serving office (feature offerings) out of which the customers are being served.

Analytical/Problem solving Customer Focused Data Gathering Interpersonal Savvy Planning & Organizing Time Management
Job summary: Job: Service Engineer USA, New York, North America, PAETEC, category: Other Jobs in Telecom Industry Job
Candidates suitable for this job: 30
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