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Job Details
Vendor Resource Consulting
Posted - 12/07/2007

SENIOR Nokia MANAGER MOBILE OPERATIONS

Company Vendor Resource Consulting
Job Type Full-Time Employment
Job Category 3g/GSM/WCDMA/HSDPA/UMTS Job
Salary N/A
Location United Arab Emirates
Region: Middle East
Requirements
Education Bachelor's Degree
Work Experience 10 +
Job Reference
Details Overall accountability for the operations and management of the mobile network is contracted to Nokia.The Senior Manager, Mobile Operations is responsible for ensuring that Nokia delivers service levels in accordance with their contractual KPIs, in particular in relations to change management, fault rectification and activation and provisioning activities. The Senior Manager, Mobile Operations is also responsible for assisting in the planning to in-source the O&M activities from Nokia – this includes organizational structure, recruitment and training, and logistics support.

JOB ACCOUNTABILITIES

The Senior Manager, Mobile Operations is accountable for the following activities:

1.Day to day management of the Operations and Maintenance aspects of the Nokia DBOT contract.
2.Ensuring that Nokia meet their contracted O&M KPIs:
a.Activation and provisioning.
b.Fault restoration
c.Change management.
3.Management of a team of up to 8 technical professionals.
4.Assisting the Executive Director, Network Operations in the development of an in-sourcing strategy to bring all O&M activities in house.

KEY PERFORMANCE MEASURES

Delivery of specified network and product service level availability and reliability levels.

Fault restoration and escalation within agreed performance levels.

Network Change management within agreed timelines.

Financial management – agreed operation and capex plans delivered within budget guidelines.

On time delivery of products and services.

Personal management.


REQUIRED COMPETENCIES

1.Must have exceptional customer focus – internally and externally.
2.High level communication skills (written and verbal, in English).
3.Team player – needs to lead by example.
4.Able to handle multiple complex problems in a highly stressful environment.
5.High degree of flexibility.
6.Highly refined personal skills.
7.Analytical thinking.
8.Needs to exude confidence and competence.
9.Tertiary qualified in an electronics, communications or computer based technical discipline.
10.Greater than 10 years experience as a mobile network technical manager.
11.Have management experience in more than one technical discipline.
12.Must be capable of working effectively in a multi-cultural environment.
13.Must be able to manage effectively in a 24 x 7 environment.
14.Must have previous experience in a carrier grade network management organization.
15.Needs to be politically astute and be prepared to search for solutions out side the square.
Job summary: Job: SENIOR Nokia MANAGER MOBILE OPERATIONS United Arab Emirates , Middle East, Vendor Resource Consulting, category: 3g/GSM/WCDMA/HSDPA/UMTS Job
Candidates suitable for this job: 31
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