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Talascend
Posted - 04/06/2010

Incident Manager / Co-ordinator - Mobie Telecoms - New Delhi, India

Company Talascend
Job Type Full-Time Employment
Job Category !Technical Engineering Jobs in Telecoms Job
Salary N/A
Location new Delhi, India
Region: South Central Asia
Requirements
Education Bachelor's Degree
Work Experience 2-5 years
Job Reference
Details The Business Unit Mobile Messaging offers you an interesting and challenging job in a dynamic environment. The Incident Manager has an operational management role for the support & sustaining team for all support issues, 1st line escalations and alignment with the regions.

As Incident Manager your main responsibilities are

Manage the day to day support activities
Ensure that the team-members meet the Service Level Agreements and Customer Satisfaction Levels as defined by the Business Unit
Manage and guide engineers in their investigations and align with the team on operations, procedures and escalation processes
Provide the first point of escalation for customer related issues
Primus Interpares for regional and cross business unit operational support alignment
Planning and forecast of support capacity.

Subject to satisfactory performance there is an opportunity to grow into a more demanding role with managerial responsibilities.



Key requirements

Basic technical knowledge and understanding of the MM product portfolio
Experience in the telecom business for 3 to 5 years
Management capabilities
ITIL foundation experience and understanding
Able to communicate clearly and effectively both internally and externally
Able to work well under pressure and to tight deadlines within a dynamic environment
Able to work autonomously and comfortably in rapidly changing situations.
Keywords MM, Multi-media, VAS, SMSC, MMSC, SMS, MMS, WAP, Media Gateways, sla, kpi, itil
Job summary: Job: Incident Manager / Co-ordinator - Mobie Telecoms - New Delhi, India India , new Delhi, South Central Asia, Talascend, category: !Technical Engineering Jobs in Telecoms Job
Candidates suitable for this job: 297
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