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Posted - 02/04/2010
Field Support Engineer - Miami- US Citizens only
Requirements
| Education |
Bachelor's Degree |
| Work Experience |
5-10 years |
| Job Reference |
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| Details |
About Our Client
Our Client is an innovative Voice Encrypted Service Provider operating over data-enabled networks including 2G (GPRS/EDGE), 3G (HSPA, CDMA/EV-DO), Wi-Fi and satellite, optimized to run on Nokia Symbian and BlackBerry smart phones.
Position Description
Our client is seeking a creative, analytical, critical thinker and results driven individual as their Field Support Engineer. The Field Support Engineer (FSE) takes personal responsibility for the technical delivery and field support (technical procurement, compliance, installation, testing including type acceptance, deployment, commissioning, in life support and training), of our clients product based solutions to their customers and partners. The FSE also acts as a technical consultant and point-of-contact to the customer for all technical delivery work and customer knowledge transfer activities.
Our clients customers are located globally, supported from regional centers. The FSE is expected to travel extensively to the customers site for technical meetings and technical solution deployment/delivery. In general, a requirement of the role is up to 50% of time may be spent out of the office which may rise to 100% on-site activity during deployments. Flexibility and adaptability are desired characteristics. The FSE will be part of the Global Operations Service and Support Department.
The FSE is responsible for the successful execution of technical solution of products and service tasks as assigned by a Deployment Manager or Operations Manager. Typical tasks include
Technical procurement and design of the compliant solution build from internal and if required external suppliers to provide the customer service or solution. This may be a proof of concept, trial or live service deployment for the customer or supporting partner.
Technical procurement of the required documentation and any subsequent information to complete the service transition and customer handover.
When applicable, conduct the site survey, method of procedure, risk assessment and any technical procurement of either our own facilities or a customers/partners deployed technical space for site readiness including checking and reporting on the suitability of environments and producing a GAP analysis on suitability of hardware, supporting network, OS and 3rd Party software.
Ability to identify and reach key installation and readiness milestones to projected projects timelines i.e. Ready for Installation and Ready for Service
Configuration of supplied product software solution, hardware, 3rd Party products and network environment.
Installation, Integration and system testing of complete supplied solution against a test plan.
Installation, type acceptance and commissioning of solutions into production in a customers site.
Troubleshooting, fault identification, diagnosis and resolution including LAN/WAN and RAN environments outside of our own and the customers span of control.
Production of internal and external documentation.
Handover to customer and our clients In-life support staff.
Ongoing training and sales support activities as and when required.
Support In Life technical support activities in line with the required service and operational level agreements.
Providing accurate estimates for assigned activities and alerting management/supporting teams of risks/issues, which may impact the ability to deliver and meet the agreed timescales and milestones.
Ensuring that own work is undertaken in line with specifications, plans and quality metrics of tasks and projects, providing timely notification of any deviation from the above.
Understanding and applying the processes, standards, tools and systems established for the project or task including, status reporting, software engineering, configuration and defect management, trouble ticket management, configuration and change management, quality assurance and type acceptance.
Acquiring and developing the skills, knowledge and expertise necessary for the successful execution of the role.
Provide product and service feedback both from live environment data and from key customer feedback.
Experience/Skills Required
The Field Engineer is expected to possess the following
Key skill set requirement Proficient in the set up, configuration, system administration of Linux based OS (CentOS/Redhat) including configuration/scripting of the Linux environment. Understanding of basic Java and Symbian operating systems for Nokia and Blackberry devices.
Knowledge of IP networked environments and standard communications protocols (e.g. TCP/IP, UDP, HTTP).
Familiar with the configuration of communications devices (Routers, firewalls, Load-balancer). Knowledgeable of XML and its use within products and interfaces. Understanding and familiarisation of RAN/WAN and LAN topologies and architecture including carrier grade N+1 supporting infrastructure and transportation mechanisms.
High proficiency in testing and fault finding capabilities especially within VOIP services that extend from a mobile application to mobile application (or fixed line) through managed server communicates within both the mobile and fixed line network and supporting infrastructures. Identify appropriate test cases, able to perform testing in accordance with test plans to diagnose problems and quickly identify fixes to defects. Able to use testing as a means to ensure compliance of the solution against requirements.
Demonstrates customer facing skills and represents the company and the project professionally to the customer, Spanish speaking a necessity for this role.
Preferred knowledge of Asterisk or other commercial PBX systems their workings and systems integration needs.
Preferred, but not essential a knowledge or understanding of military or defense secure telecommunication services and solutions or secure operator or enterprise solutions within a mobile to mobile and mobile to fixed space.
Must be able to develop a proficiency in installing, configuring and testing software products on both the handset and server environments. Able to integrate solutions made up of a combination of core product and delivered adaptations and customization with external entities and partners for customer deployments and proof of concept and test scenarios.
High knowledge and active interest in the functional capabilities of the companys core products and customer solutions.
Proficient in the use and familiar database administration of Oracle, including scripting and SQL+.
Proficiency in the use of configuration management, defect tracking and testing tools.
Able to produce effective technical documentation for own work packages and perform Quality checks on all received deliverables.
Works in a structured, organized and pro-active way. Gathers and organizes information. Prioritizes own activities, plans ahead and multi-tasks as appropriate.
Communicates effectively (clearly, concisely and appropriately) both orally and in writing. English and Spanish are the normal business languages.
Demonstrates awareness of the commercial implications of own work. (e.g. Understands relationships between overruns on own tasks, impact on project and resulting implication for company targets).
Compensation
The successful candidate will receive a competitive compensation package commensurate with experience and qualifications.
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| Job summary: |
Job: Field Support Engineer - Miami- US Citizens only USA, Miami, North America, Proactel, Inc., category: !Technical Engineering Jobs in Telecoms Job
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| Candidates suitable for this job: |
83 |
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