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Customer Insights Manager

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Customer Insights Manager 1000301 Research In Motion
Location Waterloo, Ontario

Research In Motion Limited (RIM) is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM\'s portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry wireless platform, the RIM Wireless Handheld product line, software development tools and software/hardware licensing agreements. RIM is seeking driven individuals who can take our wireless data products to the next level in the global wireless market. Are you ready to make a difference in the world of mobile communications with RIM

POSITION SUMMARY

The Customer Information and Insights team has the mandate to integrate sources of customer data and provide value-added insights to a wide cross-section of the organization. The candidate will be offered chances to interact with a large cross-section of RIM including but not limited to Marketing, Product Management, IT and Industrial Design. As a part of the Customer Information and Insights team, the successful candidate will be responsible for conducting primary research and driving customer insights throughout the organization to support marketing and strategy development.

RESPONSIBILITIES

The successful candidate will
Identify, assess and proactively recommend research projects that add value to the company\'s understanding of the needs, behaviors, motivations and perceptions of customers and key prospect targets
Plan, direct and execute marketing research programs that will fuel customer-centric marketing strategies and programs
Utilize research to identify opportunities for competitive advantage and strategic insights for new products and services, marketing plans, promotional and communication efforts, customer experience and business tactics
Manage vendor relationships and be responsible for recommending and deploying appropriate research methodologies
Participate in and support marketing strategic planning
Create communication tools and aids for sharing research findings with key stakeholders

ESSENTIAL SKILLS AND QUALIFICATIONS
University degree in behavioral/social sciences, statistics or business with an emphasis in research methods
Proven track record for using research to address business challenges
Continuous learner mindset with a drive to turn knowledge into new client insights and deliverables
Knowledge of survey design and sampling issues
Knowledge of customer satisfaction and loyalty research or market research
Excellent communication and interpersonal skills with a proven track record for effectively leading cross functional teams
Strong project management skills
If you\'re driven to take wireless technologies to the next level, it\'s time you join the team at RIM. We offer a challenging environment that fosters creativity and rewards excellence. Employees also have use of our award winning BlackBerry

2010 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, BlackBerry, \"Always On, Always Connected\" and the \"envelope in motion\" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

Research In Motion is an Equal Opportunity Employer.

Job summary:

Job: Customer Insights Manager Canada, Waterloo, ON, North America, Research In Motion, category: !Technical Engineering Jobs in Telecoms Job

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