xPON Technical Support Engineer :: !Technical Engineering Jobs in Telecoms Job job

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xPON Technical Support Engineer

Requirements

Education

Any

Work Experience

Any

Job Reference

USA/XPON

Details

Deliver professional technical support services (xPON equipment) at customer project locations throughout the country
Create (in conjunction with the customer and Project Manager) project test schedules to ensure service delivery commitments are maintained (timely attainment of invoicable milestones)
Apply technical knowledge to the creation and/or update of customer and office specific CIQ documents (office data).
Execute network element, subsystem, and/or network Acceptance Test procedures.
Coordinate implementation and integration of 3rd party hardware platforms as required
Use existing skills and knowledge, as well as appropriate support resources, to troubleshoot and resolve technical problems.
Take ownership of issues and follow them through cross-functional groups and departments or escalates to upper management as necessary in order to ensure resolution
Open/close/track technical problems using ZTE s internal Call Reporting tools
Work with the customer to integrate network elements into the network.
Manage on-site customer acceptance of network elements. Escalate customer technical queries and concerns and facilitate prompt delivery of responses
Create methods of procedure (MOP) necessary to support expansions and implementation of software upgrades and patches in customer networks
Assist with implementation of software upgrades and patch installation
Provide remote technical assistance via phone, on-line, or e-mail to other TSE s and customer personnel (both 1 and 2nd tier) who are diagnosing, troubleshooting, repairing, and debugging ZTE products.
Provide On-Job-Training (OJT) to customer representatives
Provide regular feedback to Product Line to help ensure repeat problems are quickly identified and resolved
Attend customer and project team meetings as requested
Compile and submit weekly and ad hoc status reports
Ensure processes are thorough and professional yet remain flexible enough to support customer requirements while conforming to internal expectations
Perform other job related duties and responsibilities as directed by management.

Experience
Minimum 3 ~ 5 years experience as an Engineer or Lead in an Embedded Windows NT environment
Familiarity with EPON/GPON systems and MEF standards
Experience with testing SNMP managed equipment
Experience with testing in a triple play broadband environment (voice, data, & video)
Good knowledge of Layer 2 and Layer 3 communication protocols and corresponding traffic generators (N2X)
Proficient in Linux and Solaris OS as well as CLI
Understanding of telecom equipment installation practices and methodology would be a plus

Additional technical requirements include knowledge of:
Optical communications equipment (splitters. filters, etc.)
DOCSIS system and cable specifications
SIP protocols and Packetcable 2.0 specifications
SIP based VoIP configurations and products
Testing of wireless gateways and WiFi solutions
IEEE 802.11x standards
T-1, DS-3, and OC12

Client will contribute $150/month towards Health insurance premium. The difference will be deducted from the consultant taxable salary before deducting tax on every payroll

Job summary:

Job: xPON Technical Support Engineer USA, Texas, North America, Morson International, category: !Technical Engineering Jobs in Telecoms Job

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