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Posted - 28/10/2009
CORE Technical Support Engineer
Requirements
| Education |
Any |
| Work Experience |
Any |
| Job Reference |
USA/CORE |
| Details |
Deliver professional technical support services (Core equipment) at customer project locations throughout the country
Create (in conjunction with the customer and Project Manager) project test schedules to ensure service delivery commitments are maintained (timely attainment of invoicable milestones)
Apply technical knowledge to the creation and/or update of customer and office specific CIQ documents (office data).
Execute network element, subsystem, and/or network Acceptance Test procedures.
Coordinate implementation and integration of 3rd party hardware platforms as required
Use existing skills and knowledge, as well as appropriate support resources, to troubleshoot and resolve technical problems.
Take ownership of issues and follow them through cross-functional groups and departments or escalates to upper management as necessary in order to ensure resolution
Open/close/track technical problems using ZTE s internal Call Reporting tools
Work with the customer to integrate network elements into the network.
Manage on-site customer acceptance of network elements.
Escalate customer technical queries and concerns and facilitate prompt delivery of responses
Create methods of procedure (MOP) necessary to support expansions and implementation of software upgrades and patches in customer networks
Assist with implementation of software upgrades and patch installation
Provide remote technical assistance via phone, on-line, or e-mail to other TSE s and customer personnel (both 1 and 2nd tier) who are diagnosing, troubleshooting, repairing, and debugging ZTE products.
Provide On-Job-Training (OJT) to customer representatives
Provide regular feedback to Product Line to help ensure repeat problems are quickly identified and resolved
Attend customer and project team meetings as requested
Compile and submit weekly and ad hoc status reports
Ensure processes are thorough and professional yet remain flexible enough to support customer requirements while conforming to internal expectations
Perform other job related duties and responsibilities as directed by management.
Skills, Knowledge, and Abilities
As a minimum, the Technical Support Engineer must possess and demonstrate:
Excellent understanding of CDMA, EVDO, WiMax, and/or LTE wireless technology call processing
Excellent analytical and troubleshooting skills
Ability to gather and report technical data and produce statistical reports
Ability to work in a wide variety of environments, both team oriented and independently
Time management and organizational skills
Understanding of telecom equipment installation practices and methodology would be a plus
Fluency in written and spoken English
Advanced knowledge and use of Microsoft suite programs (Word, Excel, Project, Power Point)
Excellent communication skills (interpersonal, oral, and written)
Experience
Minimum 3 ~ 5 years experience working for a leading equipment vendor commissioning, troubleshooting, and integrating wireless voice and data communications networks and subsystems (preferably CDMA, EVDO, WiMax, and/or LTE technology).
Possess and demonstrate software skills encompassing Windows Server 2003 and SQL 2005.
Experience testing & troubleshooting MSC, HLR, MGW, OMC, PDSS (PDSN & AAA) subsystems.
Technical proficiency in data services.
Strong knowledge of various protocols including IS41, H.248, IOS4.0/5.0, SIP, and TCP/IP.
Experience with CALEA, E911, Equal Access, LNP, and SMS is a plus
Client will contribute $150/month towards Health insurance premium. The difference will be deducted from the consultant taxable salary before deducting tax on every payroll |
| Job summary: |
Job: CORE Technical Support Engineer USA, Texas, North America, Morson International, category: !Technical Engineering Jobs in Telecoms Job
|
| Candidates suitable for this job: |
83 |
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