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ParaCell
Posted - 12/06/2009

Front Office team Leader

Company ParaCell
Job Type Temporary Job
Job Category Ericsson Jobs
Salary N/A
Location Africa, All
Requirements
Education Any
Work Experience Any
Job Reference
Details ParaCell Resources, is looking for a Front Office Team Leader with Customer Service experience.
responsible for the NOC problem ticket management end to end.
• Ensure all problem tickets are being managed within KPI.
• Ensure all BIS items are being managed within KPI.
• Ensure all field operations issue are managed end to end and escalate
to Front Office Manager • Assist Management in managing crisis during incident occurrence.
• Be responsible for Surveillance Center shift attendance and Field
Operations standby arrangement.
• Ensure the Front Office has adequate manpower at all times.
• Provide coaching to Front Office engineer of any new requirement / process implementation
Job summary: Job: Front Office team Leader All, Africa, , ParaCell, category: Ericsson Jobs
Candidates suitable for this job: 6
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