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Posted - 26/05/2009
LAB MANAGER -WIRELESS TELECOMMUNICATIONS (Canadian Candidates Only)
Requirements
| Education |
Bachelor's Degree |
| Work Experience |
5-10 years |
| Job Reference |
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| Details |
General Summary:
The Lab is the centerpiece of the Support Organization. The Lab emulates and supports the entire company’s product range that is deployed to the market. The lab will be used for the 24x7 activities of the Technical Support team and will also support the in-house Training Program. The lab may be configured with existing or new products that have yet to be deployed in the Market for technology demonstration purposes. The Lab Manager will be a wireless telecommunication professional who can portray himself as a team leader with excellent interpersonal communication skills and capable of working effectively with multiple customers and functional organizations. This Lab Manager will utilize his advanced knowledge of telecommunications, extensive networking experiences, excellent customer service skills and people management skills to manage the responsibilities of this position.
Duties and responsibilities:
·Provide technical support, leadership and direction to a small team responsible for managing an in-house multi-million dollar lab facility.
·Manage the team of Engineers responsible for day-to-day support of the Lab hardware and software, who will actively engage in general lab operations, Configuration Management, Software Release control, system upgrades, and routine equipment Operations & Administration.
·Manage a Lab Operations program that can provide detailed information on how to set up, configure, and perform upgrades of the lab. Create a document repository for Lab Configuration, Network Connectivity, Procedures & Protocols for system access, and software archiving and change management.
·Manage scheduled use of the equipment for the purpose of Technical Services Support and Training use. Where possible maximize use across multiple concurrent use.
·Develop a Product Validation program as a prerequisite to market deployment either as a company standalone program, or in partnership with customers.
·Anticipate future lab requirements; manage hardware and software Procurements, Delivery, and Installation.
·Develop a working relationship with Customer Lab Operation manager peers, and engage these contacts in regular dialogue to review common lab operations activities.
·Manage lab product Issues into either the local support organization or directly into the Tier 3 support group in HQ.
·Consult on a regular basis with peer managers in the RCH Captive Lab organization.
Experience required:
·Knowledge of wireless technologies such as fundamental understanding of wireless network infrastructure (BTS, BSC, MSC, OMC, PDSN) and protocols (SS7, IS-95, IS-2000, TCP/IP).
·Knowledge or experience with GSM, CDMA, TDMA, and 3G. Knowledge and/or experience with CDMA/CDMA-1X/EV-DO in a definite plus.
·Excellent interpersonal and communication skills, good team spirit and adaptability.
·Ability to work in a fast paced and dynamic environment, able to deal with ambiguity.
·Ability to work on multiple tasks at the same time and prioritize them accordingly.
·Self-starter, capable of taking initiative to identify & resolve problems, and improve work environment.
·Extensive management experience with emphasis on a Support Operations background either in a Customer Operations Center, or with a Telecommunications Product Vendor.
·Strong lab management experience, technical support and people management skills.
·Strong communication skills. Can interact well with customers both at the working and executive level.
·Generally minimum of 5+ years of management in a telecommunications lab support environment.
Education:
Minimum: Degree in Engineering or Computer Science
Preferred: WCDMA/Wireless background and/or Telecom technology support experience
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| Job summary: |
Job: LAB MANAGER -WIRELESS TELECOMMUNICATIONS (Canadian Candidates Only) Canada, Toronto, North America, Brainhunter, category: Huawei Technologies Jobs
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| Candidates suitable for this job: |
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