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Job Details
Posted - 28/12/2007

Sony Ericsson Product Support Engineer

Company Sony Ericsson
Job Type Full-Time Employment
Job Category Other Jobs in Telecom Industry Job
Salary N/A
Location Raleigh, USA
Region: North America
Education Bachelor's Degree
Work Experience 2-5 years
Job Reference
Details Position Overview:
We are searching for a successful candidate to prepare the Service and Support channels with high quality information that enables customers issues to be solved at first point of contact via a competent and responsive escalation route.

Day-to-Day Experience:
•Support the PBU/DU in product quality escalations
•Support the Regions and Markets in product quality escalations
•Provide support information for the Web
•Maintain global customer services Knowledge Base
•Secure effective administration of EMMA III and Update Service (Pro)
•Secure readiness of the Update Services for launch
•Secure the product requirements for support

Additional Responsibilities Include:
- Provide support training for Call and Repair Centers
- Conduct in depth consumer related pre launch product testing (MAE, ECT)

This position is offered only for residents of North Carolina, USA
Job summary: Job: Sony Ericsson Product Support Engineer USA, Raleigh, North America, Sony Ericsson, category: Other Jobs in Telecom Industry Job
Candidates suitable for this job: 30
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