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Job Details
Posted - 13/11/2007

Nationwide Customer Service Manager

Company Telephone Systems International
Job Type Contract Job
Job Category Manager Telecom & Mobile Jobs
Salary N/A
Location Kabul, Afghanistan
Region: South Central Asia
Requirements
Education Bachelor's Degree
Work Experience 5-10 years
Job Reference
Details Responsibilities

Nationwide Customer Service Manager Is responsible for Overall Issues (Staffing, Organizing, reporting) of all Nationwide Customer Services.
Ensure that all regional Customer Services are sponsored time to time and prevent impediment in Service and sales process.
Responsible for scheduling capacity building programs, by and large level for managers as well as advisors
Projects a positive image of the company through customer and employee contact
Managing All Nationwide Customer Services managers and having attention on their work
Develops policy and procedures to increase work efficiency, increase productivity and improve business practices
Provides Reports daily, weekly, monthly, quarterly and yearly of all Customer Services, inventory and other report to Director Customer Services, Customer Care, Billing., Interconnect, International Roaming and Fraud Investigations.
Assist direct reports and indirectly their support teams, in the protection and growth of revenues of all Regional Customer Services
Ensures that sales revenue and customer services Are maintained, protected and increased
Develops plans for even betterment in customer services to achieve target sales and customer service objectives.
The NCM directs the Managers and staff in the Service process, manages customer satisfaction in the process, manages customer satisfaction in the aggregate, coaches and develops people, manages budget and builds relationships.
Develops a corporate wide sales training program to educate the direct reports and indirectly their support staff
Provide the report of staff activities and their regular presence on work
Liases with regional Customer Service Managers as well as other Senior Managers to escalate and solve customer problems.
Ensures that the information provided to customers is consistent with the policies and guidelines of AWCC
Adheres to and enforces company and Sales Department policies
Fulfils the Departmental goals and objectives assignments by senior Manger
Responsible for being on time to work and be able for travel to regional Customer Services consistently and being flexible to support activities that require off hours activities
Responsible for working in a team environment and respecting the rights and privacy of team members, and acting in the most courteous way with the all team members
Prepares and carries employee performance objectives reviews
Develops procedures for the his/her department

Skills Description

Must have a background in customer Service management, training and creative problem solving

Education

University Diploma and management certificates/degree required
Job summary: Job: Nationwide Customer Service Manager Afghanistan, Kabul, South Central Asia, Telephone Systems International, category: Manager Telecom & Mobile Jobs
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